NexGen Technologies is seeking a highly accomplished Vice President of Sales to lead enterprise sales initiatives, as well as drive revenue growth across our next-generation BPO and contact center solutions. Experience in the BPO space and video conferencing is a plus. This senior role reports directly to the CEO and requires a proven track record of closing complex enterprise deals, building executive-level relationships, and scaling sales organizations in fast-paced, growth-oriented environments.
Key Responsibilities
Enterprise & Strategic Sales Leadership
- Develop and execute a comprehensive go-to-market strategy for BPO, contact center, and digital transformation services powered by NexGen technologies.
- Leverage an existing book of business to generate new revenue opportunities.
- Lead full-cycle enterprise sales pursuits, from prospecting to contract negotiation and close.
- Build and maintain strategic relationships with top enterprise clients and decision-makers.
- Deliver compelling demonstrations of the NexGen Virtual Workplace and other CX solutions to prospective clients and partners.
- Negotiate and close high-value, multi-year contracts aligned with company growth objectives.
Revenue Generation & Pipeline Management
- Own and exceed quarterly and annual bookings, revenue, and margin targets.
- Build, manage, and forecast a high-quality pipeline of all sales opportunities.
- Create compelling value propositions and ROI models that differentiate NexGen in competitive bid environments.
Client & Partner Engagement
- Cultivate deep, trusted relationships with enterprise decision-makers, influencers, and procurement teams.
- Leverage established BPO contacts (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI) to accelerate market penetration and partnership opportunities.
- Collaborate with technology partners, system integrators, and channel alliances to expand market reach.
- Conduct senior-level presentations, solution workshops, and strategic planning sessions.
Solution & Proposal Leadership
- Partner with internal teams to craft scalable, customer-centric outsourcing solutions.
- Guide proposal creation, pricing strategies, SOW development, and contract structuring for complex global deals.
- Ensure solutions leverage automation, AI, omnichannel contact center tools, and analytics to improve cost efficiency and customer experience.
Market Intelligence & Innovation
- Stay ahead of industry trends in BPO, customer experience management, digital transformation, and emerging technologies.
- Provide feedback to Product and Innovation teams to enhance service offerings and competitive positioning.
- Represent NexGen Technologies at industry events, conferences, and thought leadership venues.
Qualifications
- 10+ years of progressive sales experience in BPO, contact center outsourcing, CCaaS solutions, or digital transformation services.
- Proven success in enterprise sales with a strong personal book of business.
- Track record of closing large, multi-year enterprise outsourcing deals ($5M+).
- Established network of executive-level contacts with leading BPOs and enterprise companies.
- Strong understanding of contact center operations, omnichannel technologies, automation/AI platforms, and CX best practices.
- Demonstrated ability to deliver product demos and articulate value propositions to executive-level audiences.
- Exceptional leadership, communication, and negotiation skills.
- Experience leading cross-functional teams in solutioning and proposal development.
- Entrepreneurial mindset with the ability to thrive in a fast-paced, growth-oriented environment.
- Preferred: Experience with global delivery models (onshore, nearshore, offshore).
What We Offer
- Competitive base salary plus uncapped commission/bonus plan.
- Performance-based incentives with direct reporting line to the CEO.
- High visibility and influence in shaping NexGen’s enterprise sales strategy
Skills Required
- 10+ years of progressive sales experience in BPO, contact center outsourcing, CCaaS solutions, or digital transformation services
- Proven success in enterprise sales with a strong personal book of business
- Track record of closing large, multi-year enterprise outsourcing deals valued at $5M or more
- Established network of executive-level contacts with leading BPOs and enterprise companies
- Strong understanding of contact center operations, omnichannel technologies, automation and AI platforms, and customer experience best practices
- Ability to deliver product demonstrations and articulate value propositions to executive-level audiences
- Exceptional leadership, communication, and negotiation skills
- Experience leading cross-functional teams in solutioning and proposal development
- Entrepreneurial mindset and ability to thrive in a fast-paced, growth-oriented environment
- Experience with global delivery models, including onshore, nearshore, or offshore delivery
What We Do
NexGen Technologies, LLC is a Boca Raton-based holding company focused on hybrid-work and customer-contact solutions. It works across global workforce management, communication, outsourcing, collaboration, training, reporting, and inclusive workplace culture. Its NexGen Virtual Office platform provides real-time tools for managing hybrid and in-office environments in one collaborative workspace, helping organizations connect teams, coordinate work, and foster productive, accountable communities with shared visibility and responsibility.
