Jobs at NexGen Technologies, LLC

Leads product strategy, market positioning, UX/UI design, and Agile or Waterfall project execution for a SaaS virtual workplace product. Responsibilities include defining go-to-market plans, conducting user research, creating prototypes, writing epics and user stories, managing sprints, coordinating cross-functional teams, analyzing engagement and usability metrics, and continuously improving product experience.

Manage and secure Microsoft 365, Zoho, Atlassian, CCaaS, endpoint, identity, and SaaS environments. Administer devices, service desk workflows, SLAs, monitoring dashboards, integrations, and support processes. Provide internal and platform technical support, troubleshoot hardware and software issues, document procedures, assist with SOC 2 and HIPAA compliance, and participate in rotating on-call coverage. Collaborate with operations, customer support, and engineering teams in an agile startup environment.

Own NexGen’s B2B SaaS content strategy and execution across SEO, GEO, written content, video, social, webinars, and thought leadership. Manage the editorial calendar, brand voice, content distribution, repurposing, and performance measurement. Partner with Sales and Customer Success on enablement and customer marketing content, using analytics and AI to improve outcomes. Produce content independently in a fully remote environment.

Lead enterprise sales strategy and revenue growth for BPO, contact center, and digital transformation solutions. Own complex sales pursuits, pipeline, bookings, and multi-year contract negotiations while building executive relationships and partnerships. Guide solutioning, proposals, pricing, and value propositions involving AI, automation, omnichannel tools, and analytics. Scale sales organizations, leverage an established BPO network, and represent the company in industry forums.

Manage post-sale relationships for SaaS customers, including onboarding, training, support issue resolution, customer communication, SLA reporting, and retention initiatives. Serve as the primary customer contact, coordinate with internal teams, identify upsell opportunities, provide product guidance, and communicate customer needs to improve services and features.

Build and lead the inside sales function for SMB and partner accounts. Own full-cycle sales, outbound prospecting, demos, negotiations, closing, pipeline forecasting, and ARR/MRR growth. Develop sales processes, playbooks, quotas, and performance metrics; recruit, onboard, coach, and mentor BDRs and SDRs. Partner with Customer Success to improve onboarding and reduce churn while presenting growth plans to leadership. The role is fully remote and uses Zoho CRM for pipeline management.

Generate and qualify leads, conduct outbound calls, manage customer databases and sales pipelines, answer product questions, demonstrate solutions, upsell services, and close deals. The representative will maintain product and competitor knowledge, achieve sales targets, provide excellent customer service, and use Microsoft Office and Zoho CRM while selling technology or outsourcing solutions.

Develops and manages strategic partnerships with leading CcaaS companies, including partner engagement, sell-through and marketing programs, strategic planning, market intelligence, and performance reporting. The role builds mutually beneficial relationships, identifies new partnership opportunities, analyzes outcomes, and presents recommendations to senior leadership. Candidates should have SaaS, contact center, BPO, and partnership experience, along with strong communication, analytical, and relationship-management skills.

Generates and qualifies leads, conducts outbound calls, manages customer databases and sales pipelines, explains products and services, researches competitors, upsells offerings, and closes sales to meet revenue targets. The role requires strong communication, cold-calling, consultative selling, customer service, CRM, and organizational skills, with technology sales or SaaS experience preferred.

The Human Resources Manager will develop HR strategies and policies, lead recruitment and onboarding, manage employee relations, oversee benefits and training programs, and ensure compliance with federal and state employment laws. The role partners with senior leadership to align HR initiatives with business goals and assists with weekly QuickBooks entries. Responsibilities also include managing HR programs, payroll-related functions, and high-volume recruiting.