Vice President, Sales Technology & Partner Relations

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

About the role

We are looking for a Vice President, Sales Technology & Partner Relations to join Trustmark!

Responsible for leading the strategy and execution for enrollment solutions, benefits administration technology, and client engagement services. Combines revenue generation, strategic partnerships, client success, and innovative technology positioning to drive market growth and retention. Optimizes sales and operational efficiency by managing processes, implementing technology, and ensuring data-driven decision-making that drive the efficiency, scalability, and performance of sales organization’s enrollment systems. Aligns cross-functional teams to support our mission of delivering innovative and cost-effective employee benefits solutions to our clients. Partners closely with IT partners to ensure seamless integrations with key benefit administration partners with the ultimate mission of enabling efficient, friction free plan setup and enrollment experiences for customers.

Key Accountabilities:

Strategic Leadership

• Develop and execute the overall strategy for enrollment services aligned with company growth and client needs.
• Drive continuous improvement in enrollment processes, systems, and tools to increase efficiency and service quality.
• Partner with executive leadership to support strategic initiatives, client expansion, and operational scalability growth and client needs.
• Identify and build relationships with key benefit administration platforms, driving favorable business arrangements and superior, friction free experiences for TMK customers. Ensure TMK has business partnerships with the key market players.
• Ensure appropriate technologies are in place to support enrollments for customers who are not tied to a benefit administration platform.
• Build an exceptional team of professionals to support enrollment activities at scale.

Enrollment Technology Solutions

• Develop and communicate the value proposition of the company’s enrollment platforms.
• Collaborate with Product and Technology teams to ensure alignment between client needs and platform capabilities.
• Serve as a thought leader in digital transformation in benefits enrollment.
• Evaluate and implement technology solutions that streamline internal processes, enhance customer experiences, and support scalability.
• Ensure data integrity, security, and compliance across platforms and business units.

Client Relations & Retention

• Build executive-level relationships with key clients and brokers.
• Drive a client-first culture across the organization, ensuring satisfaction, loyalty, and retention.

Cross-Functional Leadership

• Collaborate with Marketing to develop targeted campaigns and sales enablement tools.
• Work closely with Operations, Implementation, and Product teams to ensure seamless delivery of enrollment services.
• Work closely with IT to ensure market leading, efficient tech solutions are in place to maximize accuracy and efficiency in our enrollment processes.
• Provide insights and feedback to continuously improve product offerings and client experience.

Minimum Requirements:

• Bachelors Degree and 10 + years of progressive experience in benefits administration, enrollment. management, or related operations OR High School Diploma/GED and 15+ years of progressive experience.
• 5+ years in a senior leadership role with direct responsibility for large-scale enrollment operations.
• Experience with multiple enrollment platforms and benefits administration systems.
• Deep understanding of benefits enrollment platforms, HRIS, sales platforms and automation tools.
• Exceptional leadership, project management, and process optimization skills.
• Excellent communication and relationship-building abilities, both internally and externally.
• Proven leadership experience in managing cross-functional teams and executive stakeholders.

Preferred:

MBA

The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):

$177,325 - $278,173 per year

The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.

Brand: Trustmark

In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.  For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview.

Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  We are an equal opportunity employer, including disability and protected veteran status.