- Develop process improvement and transformation strategy aligned to key clients’ strategic priorities
- Support in EXL strategic priorities for driving value capture for EXL
- Build a strong QE team to strategize and execute process improvements
- Build employee engagement / development programs in line with functional and business vertical plans
- Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
- Build best practice compendium on key business situations / problems
- Develop QE capabilities for business development and support in solutioning for key prospects
- Build diagnostic toolkits for key business areas in partnership with business innovation team and operations subject matter experts
- Build strong people engagement retention initiatives
- Develop strong project lean six sigma mentors (including select talent within operations)
- Develop cost and compliance effective quality model to meet client onshore / offshore requirements
- Ensure execution of QA model to meet internal and external QA requirements
- Develop process improvement and transformation strategy aligned to key clients’ strategic priorities
- Support in EXL strategic priorities for driving value capture for EXL
- Build a strong QE team to strategize and execute process improvements
- Build employee engagement / development programs in line with functional and business vertical plans
- Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
- Build best practice compendium on key business situations / problems
- Develop QE capabilities for business development and support in solutioning for key prospects
- Build diagnostic toolkits for key business areas in partnership with business innovation team and operations subject matter experts
- Build strong people engagement retention initiatives
- Develop strong project lean six sigma mentors (including select talent within operations)
- Develop cost and compliance effective quality model to meet client onshore / offshore requirements
- Ensure execution of QA model to meet internal and external QA requirements
Professional certification such as Six Sigma and Lean. 12+ years of experience.
Skills Required
- Six Sigma certification
- Lean certification or demonstrated Lean experience
- 12+ years of experience
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
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