Solving healthcare capacity. Powering boundless, seamless care experiences. Streamlining virtual & in-person care.
The Role
Leads Fabric Health’s global People & Talent organization across Talent Acquisition, People Operations, Employee Relations, Total Rewards, and compliance. Advises the CEO and board on workforce strategy, builds employee relations workflows, oversees compensation and benefits, leads remote culture and engagement, manages multi-country employment compliance, applies AI to people workflows, and directs post-acquisition integration across distributed hourly and corporate workforces.
Summary Generated by Built In
About Fabric Health
About the Role
What You'll Do
Why You Might Be a Good Fit
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Your Qualifications
Bonus Points
The national pay range for this role is $180,000.00 – $230,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.At Fabric, we believe that a diverse workforce is essential to our success. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We actively encourage individuals from all backgrounds to apply.
Recruitment Fraud Alert: Protect Yourself
At Fabric Health, we are powering boundless care by solving healthcare’s biggest challenge: clinical capacity. We aren’t here to disrupt healthcare; we’re here to fix it. We unify the care journey from intake to treatment, using intelligent automation to remove administrative burdens and make care delivery 2-10x more efficient. Our technology empowers clinicians to move faster and focus on what matters most: the patient.
We are a mission-driven team of brilliant minds trusted by leading organizations including Intermountain Health, OSF HealthCare, SSM Health, and MUSC Health. Our vision is backed by premier investors such as Thrive Capital, GV (Google Ventures), General Catalyst, and Salesforce Ventures. We move quickly for good reason, listen deeply to solve big challenges, and build products with the same care and quality we’d want for our own loved ones.
Learn more: About Us | News & Press | LinkedIn | Careers
Fabric's rapid growth through acquisitions has created a complex, multi-country footprint. As the Vice President of People & Talent, you take full ownership of our People & Talent organization, driving Talent Acquisition, People Operations, People Relations, Total Rewards, and Compliance. Sitting on the senior leadership team, you act as the CEO's primary partner on organizational design and workforce planning while representing our talent strategy directly to the board and investors.
You inherit a team already in motion and lead the work of integrating newly acquired groups into one unified culture across a virtual workspace. Given Fabric's large call-center and hourly workforce, hands-on experience managing that specific population alongside building a formal Employee Relations program is essential, not just preferred. You will transform ad hoc case handling into standardized workflows, navigate high-stakes compliance across the US, Canada, Portugal, and Czech Republic, and pioneer the safe use of AI in our workflows. Your year-one mandate is clear: build a high-trust People organization, eliminate compliance exposure, and ensure our distributed workforce operates under one cohesive culture.
As our Vice President of People & Talent, your primary responsibilities include:
People Strategy & Leadership:
- Serve on the senior leadership team as an advisor to the CEO on org design, talent strategy, and workforce planning.
- Lead and develop a People organization spanning Talent Acquisition, People Operations, and People Relations.
- Represent the People function in board and investor conversations as needed.
- Own org design and structure decisions as the company scales.
- Architect and champion a remote-first culture, ensuring high engagement, psychological safety, and clear communication across all time zones and teams.
- Drive cross-functional alignment and employee engagement by implementing remote working models that actively bring disconnected teams together.
Talent Acquisition:
- Own hiring strategy and pipeline quality across clinical, corporate, and technical roles.
- Build proactive sourcing and network-building capability that reaches well beyond inbound applicants.
- Partner with business leaders on headcount planning and workforce cost management.
People Operations & Total Rewards:
- Own HRIS, compensation operations, and end-to-end benefits across a multi-country footprint, including plan assessment, selection, administration, broker relationship management, and the strategic management of self-insured benefit plans.
- Own compensation architecture, including job leveling, salary bands, and equity strategy.
- Lead the use of AI across People workflows, from sourcing and screening to case intake and people analytics, with clear guardrails for employee data.
People Relations & Compliance:
- Build and own Fabric's Employee Relations program, with standard workflows, case management, and escalation criteria.
- Oversee employee relations, investigations, and performance management processes.
- Keep Fabric compliant with employment law in the US, Canada, and Portugal, including leave, accommodation, and termination processes.
- Own the employee handbook and policy framework, including working-abroad and other multi-jurisdiction policies.
M&A & Integration:
- Lead people-side integration for future acquisitions, building on the integrations Fabric has already carried out.
- Bring acquired teams into one culture, one set of policies, and one way of working, all within a remote company.
- Build a culture that holds together across a virtual, multi-country workforce, with rituals, communication, and manager practices designed for remote work.
Your First 6 to 12 Months:
- Align Talent Acquisition and People Operations under your leadership to build a stable, high-trust team.
- Elevate pipeline quality and sourcing metrics measurably while driving up hiring manager satisfaction.
- Establish a flawless compliance posture across all jurisdictions, including OWBPA/ADEA-compliant separation agreements and leave processes.
- Transition the People function into a strategic partner to the CEO and senior leadership team, rather than an operational one.
- You have led a People function as a senior leader with both Talent Acquisition and People Operations reporting to you.
- You have run People for call-center, hourly, or frontline workforces and know their scheduling, engagement, and compliance realities firsthand.
- You have built an Employee Relations program from the ground up, not just worked inside one someone else designed.
- You have integrated acquired teams into one culture in a remote or distributed company, and you know what it takes to build belonging without an office.
- You already use AI in your own People work and can show where it changed how your team hires, supports, or understands employees.
- You want a seat at the leadership table and are just as ready to fix the workflow underneath a decision.
- You have led People only for salaried, office-based teams and have not worked closely with an hourly or call-center workforce.
- You prefer to handle employee relations case by case rather than build the program, workflows, and escalation paths behind it.
- You want a pure strategy seat where a large team carries out the operating work.
- You would rather lead a stable, single-entity organization than bring teams together across countries and entities.
- You build culture mainly through in-person time and office rituals, and a remote company feels like a compromise.
- You are hesitant to integrate AI into workflows, such as sourcing or people analytics, or you struggle to balance new tech adoption with strict data security requirements.
Your Qualifications
- 10+ years in progressively senior People or HR leadership roles, including direct ownership of Talent Acquisition and People Operations.
- Direct experience managing call-center, hourly, or frontline workforces, including the scheduling, engagement, and compliance dynamics specific to that population.
- Experience building an Employee Relations program and its workflows from the ground up.
- Experience operating across multiple countries or jurisdictions, with US experience required.
- A track record leading the people side of M&A integration, including bringing acquired teams into one culture in a remote or distributed environment.
- Command of compensation architecture, benefits strategy, and employment compliance fundamentals.
- Experience taking an employer from level-funded to self-insured health benefits, including plan assessment and selection, broker management, funding strategy, stop-loss coverage, and plan governance.
- Hands-on experience applying AI to work, such as case management, or people analytics, and the judgment to govern AI.
- Proven expertise in designing, scaling, and measuring employee engagement programs specifically for a 100% remote, globally distributed workforce.
- Employment experience in Canada and/or Portugal, or comparable international experience.
- Health tech, healthcare, or other regulated-industry experience.
- Experience building or scaling a People function after an acquisition.
Fabric Health is aware of scammers attempting to impersonate employers. To ensure that any recruiting contact you receive is legitimate, please adhere to the following:
- Verify the Domain: Official recruitment emails will only come from addresses ending in @fabrichealth.com or @gem.com. No other domain names are legitimate.
- Official Interview Tools: We use Gem for our recruitment process and Google Meet for all video interviews. Google Meet is always the platform used for your first interview; you will never be sent a Zoom link to set up or conduct an initial interview. All interviews are conducted via video unless specifically stated by our team as an audio call. We never conduct interviews via chat, social media, Skype, or WhatsApp.
- Zoom Usage: Zoom is utilized only for specific meetings set directly by our team for purposes outside of the standard interview process (e.g., coordination or onboarding discussions). It is never the first link you will receive from us.
- Authorized Contact & Texting: Fabric will only contact you if you have submitted an application or if you are connected to a current employee who shared your information with us. We will only send text messages if you have provided explicit authorization and consent, either through your application or while communicating directly with our team. If you have not explicitly authorized us to reach out, treat any SMS or unsolicited outreach as fraudulent and do not respond.
- Sensitive Data: We will never ask you for sensitive personal or financial documents (ID, banking info, SSN) during the application, interview, or candidacy stages. All sensitive data is handled through secure internal systems post-offer.
- Verify the Team: You can reference LinkedIn to verify members of our recruiting team; however, please remain vigilant as scammers may create fraudulent profiles. Always cross-reference the sender's email domain with our official @fabrichealth.com address.
If you question the validity of a contact or receive a suspicious message, do not click any links. Please submit a report via this link: https://forms.gle/N1AGAiXcAL2W57H9A
Please note: The security inbox is for reporting fraudulent activity only. Do not email this address for application status updates or to share application materials, as these will not be reviewed. Applications are only accepted and reviewed if submitted through our official application portal, and no application status information will be provided via the security email.
Skills Required
- 10+ years in progressively senior People or HR leadership roles
- Direct ownership of Talent Acquisition and People Operations
- Experience managing call-center, hourly, or frontline workforces
- Experience building an Employee Relations program and workflows from the ground up
- Experience operating across multiple countries or jurisdictions, including the United States
- Track record leading people-side M&A integration in a remote or distributed environment
- Expertise in compensation architecture, benefits strategy, and employment compliance
- Experience transitioning an employer from level-funded to self-insured health benefits, including plan selection, broker management, funding strategy, stop-loss coverage, and governance
- Hands-on experience applying and governing AI in People workflows, case management, or people analytics
- Experience designing, scaling, and measuring engagement programs for a fully remote, globally distributed workforce
- Employment experience in Canada and/or Portugal, or comparable international experience
- Health tech, healthcare, or regulated-industry experience
- Experience building or scaling a People function after an acquisition
Fabric Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fabric Health and has not been reviewed or approved by Fabric Health.
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Fair & Transparent Compensation — Pay is considered aligned with role expectations, with explicit remarks that compensation reflects the demands of the work and “pay rate” highlighted as a strength.
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Leave & Time Off Breadth — Time off is described as generous, with unlimited PTO in some roles and a company holiday period that includes a full week off at year‑end.
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Equity Value & Accessibility — Equity is available to full‑time employees, and multiple role descriptions highlight stock options as part of total rewards.
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The Company
What We Do
Fabric Health is a pioneering care access platform dedicated to solving one of healthcare's most pressing challenges: operational capacity. We equip health systems, health plans, employers, and brokers with consumer-grade solutions designed to make healthcare faster, smarter, and more accessible at the exact moment of need. Our core mission is to empower boundless care through seamless, intuitive experiences that benefit both patients and providers. At the heart of our offering is a commitment to streamlining the entire care journey. We achieve this by integrating and optimizing every touchpoint from initial intake and intelligent triage to precise routing and effective treatment, encompassing both virtual and in-person care modalities. Our platform is meticulously crafted to enhance operational efficiency, addressing the complex logistical problems that often hinder timely and quality care delivery. What makes Fabric Health uniquely effective is our deep understanding of the patient and clinician experience. We develop robust automation workflows that significantly reduce administrative burdens on healthcare professionals, allowing them to focus invaluable time on what matters most: direct patient care. By automating repetitive tasks and streamlining processes, we enable clinicians to work more efficiently, leading to reduced burnout and a higher quality of service. Our comprehensive suite of features and services includes an advanced AI Assistant that guides users, dynamic Engagement & Pathways to ensure continuity of care, a versatile Virtual Care Platform for remote consultations, and dedicated Virtual Care Services for immediate support. Furthermore, our Intake & Care Guides simplify initial patient interactions, while our Enterprise Features provide scalable solutions for large organizations. Ultimately, Fabric Health drives tangible outcomes: reduced care costs, expanded access to care, and the delivery of consistent, higher-quality patient experiences. We are relentlessly focused on creating better, more intuitive interactions for consumers and equipping providers with the tools they need to deliver exceptional care efficiently. Every solution we develop is a testament to our dedication to transforming healthcare delivery, ensuring that timely, compassionate, and effective care is within everyone's reach.
Why Work With Us
Discover a culture of innovation, collaboration, and continuous growth. We offer a dynamic, remote-first environment where talented individuals thrive by tackling meaningful challenges. Contribute to cutting-edge solutions, work alongside inspiring peers, and truly make a difference in a flexible setting. Grow your career with purpose.
