The Vice President of Operations will oversee Professional Services, Implementations, and Support operations, ensuring high-quality delivery and customer satisfaction while driving project profitability and recurring revenue. They will collaborate with cross-functional teams to streamline operations, enhance service delivery, and foster a culture of excellence and accountability.
Additionally, they will manage the operations budget, support employee career development, and participate in strategic planning, compliance, and M&A activities.
Responsibilities:
- Oversee Professional Services, Implementations and Support operations, ensuring high-quality delivery and customer satisfaction.
- Lead the Implementations team, managing the execution of projects from initiation to completion with an emphasis on project profitability.
- Develop and maintain a robust Maintenance Revenue Management strategy to maximize recurring revenue streams and profitability.
- Collaborate with cross-functional teams to streamline operations and enhance service delivery.
- Drive continuous improvement initiatives to optimize processes and increase operational efficiency.
- Foster a culture of excellence and accountability within the operations department.
- Support the development and management of employee career development plans
- Prepare and manage the operations budget, ensuring cost-effectiveness and resource optimization.
- Meet business forecasting variance targets
- Profit and Loss Reporting
- Analyze market trends and customer feedback to inform strategic planning and decision-making.
- Ensure compliance with industry standards and regulatory requirements.
- Serve as Business Unit Security and Privacy point of contact. Collaborates with corporate security and compliance teams.
- Oversee business unit culture committee, responsible for leading engagement and DEI strategy for business.
- Support client business reviews by sharing operational insight representing status of ongoing client relationship.
- Provides Sales support through SOWs, contract reviews, pricing tool updates, and pricing strategies that support corporate profitability requirements.
- Represent the company at professional events and conferences, enhancing the organization's industry standing.
- Participate in Merger and Acquisition activities including but not limited to Due Diligence, Business and Resource Integration, and acquired business organic growth strategies.
- Other duties as required.
Qualifications:
- Proven experience in a senior operations management role, preferably in a related industry.
- Strong leadership skills with the ability to inspire and motivate a diverse team.
- Excellent communication and interpersonal skills for effective stakeholder engagement.
- In-depth understanding of revenue management and its impact on business sustainability.
- Strategic thinker with a track record of implementing successful operational strategies.
- Proficient in the use of modern technology and software relevant to operations management.
- Bachelor's degree in business administration, Operations Management, or a related field; an MBA is preferred.
The Vice President of Operations will play a pivotal role in the company's growth and success by ensuring operational excellence across all service delivery areas. The ideal candidate will bring a strategic vision, a passion for service excellence, and a commitment to driving results.
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
