Vice President of Operations

Associa Tennessee | Knoxville, TN
Full-Time | Exempt

Associa Tennessee is seeking an experienced and dynamic Vice President of Operations to provide strategic and operational leadership for our Knoxville office. This is a key leadership position responsible for helping drive the overall performance of the branch, strengthening client relationships, developing our community management teams, and ensuring operational and financial objectives are achieved. The ideal candidate is a hands-on leader who understands community association management, knows how to develop strong teams, and can balance client service, operational performance, financial accountability, and long-term growth.

• Provide leadership and oversight of general branch operations.
• Help establish and execute short- and long-term operational strategies.
• Monitor branch goals, initiatives, and overall operational performance.
• Partner with branch leadership to identify opportunities for improved efficiency, service, and performance.
• Build strong working relationships with internal stakeholders, community partners, clients, and vendors.

• Serve as a key point of contact for client retention efforts.
• Support strong relationships with association boards and community clients.
• Provide leadership and support to Community Association Management leadership.
• Oversee and support community transitions both into and out of the branch.
• Provide direct oversight of Property Billable Managers and support property-billable clients.

• Provide leadership, coaching, and support to branch management.
• Conduct regular one-on-one discussions and performance reviews with direct reports.
• Support training and professional development for the Community Association Management team.
• Partner with Human Resources on recruiting and interviewing for branch positions.
• Help develop a collaborative, accountable, service-focused culture.

• Support branch budgeting, fiscal management, and overall financial health.
• Assist with strategic planning and business development initiatives.
• Monitor operational goals and help identify opportunities to strengthen branch performance.
• Maintain a strong understanding of financial practices and GAAP principles.

• Bachelor’s degree required.
• MBA preferred.
• 10+ years of directly or closely related professional experience.
• 7–10 years of management and/or supervisory experience.
• 7–10 years of community association experience.
• Industry-specific certification required.
• Location-specific licensing, where applicable.

We’re looking for a leader who brings:

• Strong operational and people leadership skills.
• Professional written, verbal, interpersonal, and client communication skills.
• Strong organizational and time-management capabilities.
• The ability to prioritize in a fast-paced, deadline-driven environment.
• A proactive, self-motivated, detail-oriented approach.
• Sound judgment, confidentiality, and discretion.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Working knowledge of GAAP and financial management principles.

At Associa, community management is about more than managing properties. It is about helping communities thrive. Our teams work closely with boards, homeowners, vendors, and one another to deliver outstanding service and build stronger communities. This position offers an opportunity to make a significant impact on the continued success of Associa Tennessee's Knoxville operations while developing teams, strengthening client relationships, and helping drive operational excellence.

Travel: Limited travel may be required.