About Us
Vertex Service Partners is a home improvement services company focused on residential roofing and other exterior services across the United States. Backed by Alpine Investors, a top-decile private equity fund with $4.0 billion of committed capital, Vertex is building a best-in-class national platform. Our company is built on our core values—servant leadership, unwavering character, a growth mindset, persistence, empowerment, pace, and fun—and guided by three pillars: being the Employer of Choice, Partner of Choice, and Contractor of Choice. We offer transformative support in operations, marketing, training, talent, finance, and technology, all while preserving the autonomy of local brands.
Position Summary
This is a unique opportunity to be the VP of Operations of one of our partners, with full P&L responsibility and the chance to grow a business with the support of a proven, value-driven team. As the leader, you will be accountable for the overall performance and growth of the business. This leader will drive operational excellence and sales, ensure a world-class customer experience, and foster a culture where employees thrive.
Key Responsibilities
Business Leadership & Growth
- Full P&L accountability with responsibility for revenue growth, profitability, and cash flow.
- Champion broader sales and marketing initiatives to support delivery of 20%+ annual growth.
- Identify opportunities to expand market share, add trade lines, and pursue tuck-in acquisitions as appropriate.
- Drive growth through brownfield locations by identifying, launching, and scaling new branches within existing and new markets, leveraging established brand presence and operating infrastructure.
People & Culture
- Recruit, develop, and retain high-performing teams with a focus on employee engagement.
- Model servant leadership and create a team-first, inclusive culture.
- Coach and mentor managers and department leaders to achieve high performance and long-term retention.
- Place the right people in the right roles by assessing talent against role requirements, aligning individual strengths to business needs, and building bench strength to support growth.
Customer & Brand Excellence
- Deliver outstanding customer experience (NPS of 90+) and maintain a strong Google rating (4.8 stars+).
- Build brand recognition through consistent community engagement, partnerships, and excellent service.
Operational & Financial Management
- Ensure operational processes, reporting, and systems align with Vertex standards.
- Manage to gross margin targets of 40%+.
- Collaborate regularly with Vertex executive leadership and partner brand management teams.
Qualifications
Required:
- 1-3 years demonstrated experience in P&L ownership or analysis, with a focus on results and profitable growth.
- Proven ability to promote organizational changes and improve business performance.
- Strong leadership skills, with a track record of building and developing teams.
- Skilled in data-driven decision making and using KPIs to drive improvement.
- Ability to thrive in fast-paced, dynamic environments and adapt to evolving business needs.
Preferred:
- 1-3 years of leadership experience in sales, operations, or management
- Experience in the home services, construction, or related industries
- Military leadership background
Compensation
- Competitive base salary with a target range of $150,000-$170,000 plus eligibility for performance-based bonuses.
- Bonus Opportunity based on performance between 15-25%
Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The “Estimate of Total Expected Annual Earnings” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.
Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.
Benefits:
Full-time employees are eligible to participate in the following benefits:
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Company sponsored Life and AD&D coverage
- Paid Time Off
- Opportunities for growth and on-the-job training
Why Join Us?
- Build Something Big – Shape processes for a rapidly growing organization.
- Growth-Oriented Culture – Work in a dynamic, people-first environment.
- Make an Impact Across Regions – Partner with business leaders to drive meaningful change.
Apply Today!
Vertex Service Partners is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy
Skills Required
- 1-3 years of demonstrated experience in P&L ownership or analysis, focused on results and profitable growth
- Ability to promote organizational change and improve business performance
- Strong leadership skills with a track record of building and developing teams
- Data-driven decision-making skills and ability to use KPIs to drive improvement
- Ability to thrive in fast-paced, dynamic environments and adapt to evolving business needs
- 1-3 years of leadership experience in sales, operations, or management
- Experience in home services, construction, or related industries
- Military leadership background
What We Do
Vertex Service Partners is building a community of like-minded companies and leaders that aspire to provide compelling career opportunities for employees and build enduring relationships of trust with homeowners by consistently delivering amazing customer experience. Vertex operates with four core tenants: (1) Contractor of Choice, (2) Employer of Choice, (3) Partner of Choice, and (4) Growth Mindset. Contractor of Choice: We seek to build a customer experience that is 50x better than the competition’s. We utilize technology, best practice sharing, and a customer-first mindset that permeates to our core throughout our organizations to consistently innovate and provide a world-class customer experience that delivers peace of mind to our customers. Employer of Choice: We believe that people are the core drivers of success in any company. Being the best place to work is the only way to win. Our brands aspire to be the destination of choice for estimators, tradespeople, and leaders; create cultures and brands that people are proud to work for; and offer best-in-class training and compelling career paths. Partner of Choice: We strive to make a partnership with Vertex the best decision an owner makes, for themselves and their team. Growth Mindset: We are Relentless in Our Pursuit of Perfection. We exist to serve and to help our Partners become stronger, better, true versions of themselves, allowing them to realize their full potential, be the best employer and service provider in their local community, and honor the legacy of those individuals who started the business. We provide a wide range of world-class resources through our Partner Services team to help businesses flourish for the long-term.
