The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.
Who you areMetropolis is seeking a Vice President of Operations Support to lead the design, execution, and continuous optimization of our global operational strategy. This executive will operate at the nexus of operations, data, product, and corporate strategy—driving scalable systems and high-impact initiatives that accelerate growth, efficiency, and market leadership.
You are a strategic operator and transformational leader with a proven ability to translate complex data into actionable insights, align cross-functional stakeholders, and deliver measurable outcomes. You thrive in high-growth environments and bring a track record of building and scaling operational excellence across diverse markets.
What you'll do- Own and drive the company’s annual and quarterly operations strategy planning cycles, ensuring alignment with executive priorities and long-term business objectives
- Define and communicate a clear, forward-looking operational roadmap across all core domains, including field operations, supply chain, customer operations, and vendor management
- Identify, quantify, and prioritize growth opportunities and operational efficiencies to inform strategic investments and resource allocation
- Establish and oversee key operational KPIs, embedding a performance-driven culture across all markets
- Lead enterprise-wide initiatives to optimize workflows, systems, and processes for scalability and cost efficiency
- Partner with data and analytics teams to build advanced forecasting models, scenario planning frameworks, and ROI analyses
- Oversee the development of real-time dashboards and reporting infrastructure to monitor operational health and enable rapid decision-making
- Serve as a senior strategic partner to Product, Engineering, Finance, and Executive Leadership to ensure operational priorities are tightly aligned with company goals
- Collaborate with regional leaders and market GMs to scale best practices, standardize playbooks, and drive consistent execution across geographies
- Influence product and technology roadmaps to ensure systems and tools support operational scalability and innovation
- Recruit, develop, and lead a high-performing team of strategy and operations professionals
- Foster a culture of ownership, accountability, and continuous improvement grounded in data-driven decision-making
- 12+ years of experience in operations, strategy consulting, or business operations, with significant leadership experience in high-growth technology or marketplace environments
- Proven track record of leading large-scale strategic initiatives and operational transformations
- Exceptional analytical expertise, with deep fluency in data tools such as Excel, SQL, and BI platforms (e.g., Looker, Tableau)
- Strong executive presence with the ability to influence and align stakeholders at all levels, including C-suite
- Demonstrated success leading cross-functional organizations and navigating ambiguity in fast-paced environments
4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection
When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-DL1 #LI-Remote
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
What the Team is Saying
Metropolis Technologies Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, and mental-health support, alongside wellness programs. Some materials indicate highly subsidized or fully covered options for certain plans.
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Leave & Time Off Breadth — Paid time off is positioned as flexible and generous, with unlimited PTO in many salaried roles and sizable accruals for hourly staff. Paid holidays, sick time, and volunteer time are also included, with premium pay when working holidays.
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Retirement Support — Retirement benefits include a 401(k) with an employer match as a core element of the package. This component is consistently highlighted alongside other primary benefits.
Metropolis Technologies Insights
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What We Do
Metropolis Technologies, Inc. is an artificial intelligence company whose computer vision platform enables checkout-free payment experiences for the real world. Its proprietary AI-driven technology reaches more than 50 million customers while reducing costs, increasing transparency and capturing additional revenue for real estate partners. Following its take-private acquisition of SP+, Metropolis is now the largest parking network in North America with more than 4,000 locations. To learn more about Metropolis, please visit www.metropolis.io.
Why Work With Us
We’re not your typical technology company. We’re world-class software and hardware engineers, we’re neighborhood urbanists and operators, we’re caring customer support specialists, we’re nerdy data scientists and machine learning engineers, we’re designers and architects… and many things in-between and beyond.
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Metropolis Technologies Offices
OnSite Workspace
Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week.
