At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of ServiceNow Engineer to join our Intelligent Automation Engineering team. This role is located in Lake Mary, Pittsburgh
In this role, you’ll make an impact in the following ways:
- Design, test, develop, and modify highly complex ServiceNow applications using UI Builder, JavaScript, Fluent, AngularJS, and LUX
- Create and update advance Flow Designer Automations including sub flows, actions error handling, scripted steps, REST
- Develop across the full stack of Web technologies - Java, JavaScript, Angular.js, HTML and CSS
- Configure the ServiceNow Application UI, workflows, data models, etc.
- Develop required integration components (SSO, LDAP, etc.) with multiple HR systems
- Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
- Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
- Ensure that management receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
- Assist with user acceptance testing. Contribute to Support based needs.
To be successful in this role, we’re seeking the following:
- Bachelor's degree in Computer Science, Engineering, information technology, or a related field.
- Advanced degree preferred - 5-9 years of experience in software development or technology infrastructure required; experience in the securities or financial services industry is a plus.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- JavaScript proficiency
- Knowledge of ITIL • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
- Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles
- Solid Python proficiency: familiarity with async/await, type hints, virtual environments, and packaging.
- Experience consuming LLM APIs (OpenAI, Azure OpenAI, Anthropic, Cohere, etc.) and working with prompt engineering best practices.
- Exposure to agentic AI concepts: tool-calling, function calling, ReAct patterns, RAG, vector stores.
- Familiarity with Git, CI/CD basics, Docker, and working in a team-based agile environment.
- Ability to communicate technical concepts to non-technical stakeholders clearly.
Preferred Qualifications:
- 7+ years working on the ServiceNow platform
- ServiceNow Accreditations in all product lines
- ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
- Hands-on experience with at least one LLM orchestration framework (LangChain, LangGraph, LlamaIndex, or equivalent).
- Proven experience in one additional product line outside of ITSM
- Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
- Experience implementing systems using the Agile/Scrum (ITBM) methodology
- Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
About the Team
At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Skills Required
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience
- 5–9 years of software development or technology infrastructure experience
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Application Developer certification
- JavaScript proficiency
- Knowledge of ITIL
- Experience with XML, HTML, JavaScript, Angular.js, Web Services, and SaaS environments
- Experience in technical consulting roles
- Python proficiency, including async/await, type hints, virtual environments, and packaging
- Experience consuming LLM APIs and applying prompt-engineering best practices
- Familiarity with agentic AI concepts, including tool calling, function calling, ReAct, RAG, and vector stores
- Familiarity with Git, CI/CD basics, Docker, and Agile team environments
- Ability to communicate technical concepts clearly to nontechnical stakeholders
- Advanced degree
- 7+ years of ServiceNow platform experience
- ServiceNow accreditations across product lines
- ServiceNow Certified Implementation Specialist for ITSM
- Experience with an LLM orchestration framework such as LangChain, LangGraph, or LlamaIndex
- Experience with an additional ServiceNow product line outside ITSM
- Knowledge of LDAP, VPN, SSL, SAML/SSO, and related technologies
- Experience implementing systems using Agile/Scrum ITBM methodology
- Strong active listening, ownership, written, interpersonal, and presentation skills
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
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