Vice President - Head of Capability Development

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• 15+ years’ experience in business transformation, AI/ML capabilities, process engineering, and intelligent automation
• Bachelor’s degree in computer engineering or a related field
• Proven experience in leading global teams and delivering enterprise-wide transformation programs
• Deep expertise in low-code platforms, AI/ML automation, process mining and statistical analysis
• Strong knowledge of Lean Six Sigma, model-driven development and continuous improvement methodologies
• Strategic thinker with strong cross-functional collaboration and vendor negotiation skills.
• Demonstrated ability to scale automation capabilities and solve complex operational problems.
• Experience in mentoring talent and support building Centers of Excellence along with relevant leaders

Impact You'll Make:

As Vice President – Head of Capability Development, you will lead the global transformation agenda for Continuous Improvement Services, with a strong focus on the practical application of Applied AI to solve real-world business challenges across Global Operations. This role is pivotal to TransUnion’s strategic modernization efforts and will drive enterprise-wide change through intelligent automation, AI/ML-powered decisioning, process optimization, and digital workflow transformation.

You will collaborate with senior stakeholders across Global Operations, Technology, Data Science & Analytics, and Solutions teams to design and implement scalable, AI-driven solutions that deliver measurable business value.

• Lead the development and execution of Applied AI strategies to address operational challenges and unlock efficiencies across Global Operations.
• Translate business problems into AI-enabled solutions, applying machine learning, natural language processing, and intelligent automation to drive outcomes.
• Oversee the deployment of AI-powered virtual agents and document intelligence tools to automate high-volume, manual workflows.
• Implement low-code automation frameworks (BPMN, DMN, CMMN) to accelerate digital transformation and reduce development cycles.
• Establish governance models and performance metrics to monitor AI effectiveness, ensure compliance, and drive continuous improvement.
• Collaborate closely with the continuous improvement services and change service teams to drive transformative initiatives that deliver substantial business value. Partner with senior leadership to define and execute transformation roadmaps across business units
• Focus on consolidating, maturing & integrating change capabilities for more impactful solutions. Mentor and grow a global team of automation, knowledge management, business intelligence and process experts
• Represent TransUnion at industry forums and internal leadership councils on Applied AI and Operational Process excellence
• Deliver measurable business impact through transformation initiatives, vendor negotiations, and strategic capability development.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Pay Scale Information :

The U.S. base salary range for this position is $193,500.00 - $406,500.00 *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

 

TransUnion's Internal Job Title:

VP, Operations