Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture here: The Sprinklr Way.
Job DescriptionAbout the Role:
Reporting to the Chief Information Officer (CIO), the VP, GTM Systems will lead the strategy, architecture, implementation, and optimization of all systems and processes supporting Sprinklr’s go-to-market (GTM) teams, including Sales, Marketing, Customer Success, and Finance and Revenue Operations. This role will directly manage our Salesforce ecosystem and related GTM productivity and intelligence tools and processes.
This leader will serve as the strategic bridge and a key decision maker between IT and GTM functions — ensuring end-to-end alignment of people, processes, and technologies across the entire Quote-to-Cash (QTC) lifecycle.
This leader will also drive meaningful and results oriented AI-enabled transformation of GTM systems and processes.
Key Responsibilities:
Strategic Systems Ownership: Define and drive the GTM systems vision, roadmap, and architecture to support Sprinklr’s growth, revenue, and customer experience goals.
Salesforce Leadership: Own the Salesforce platform (Sales Cloud, CPQ, Service Cloud), integrations, and customizations to support scalable sales operations.
GTM Tech Stack Optimization: Lead implementation and ongoing management of tools.
Cross-Functional Partnership: Collaborate closely with leaders in Sales, Marketing, Customer Success, Product/R&D, Finance, IT and Data teams to understand needs and drive integrated solutions.
Workflow & Automation: Streamline and automate core GTM processes including lead routing, opportunity management, pipeline reporting, renewals, and QTC workflows.
Innovation & AI: Identify and embed intelligent automation opportunities using Sprinklr's AI capabilities and external tools to improve efficiency and insight across GTM operations. Stay grounded in real world applications and measurable results of AI-enabled transformation.
IT Alignment & Governance: Ensure strong system governance, data security, and compliance across all GTM platforms in alignment with enterprise IT strategy.
Team Leadership: Build and lead a high-performing GTM systems team of architects, admins, analysts, and program managers.
What You’ll Bring:
12+ years of experience leading business systems, GTM systems, or enterprise CRM architecture in a SaaS or enterprise software company.
5+ years of diversified leadership, planning, communication, organization and people motivation skills
Proven success working cross-functionally across Sales, IT, Product, and Finance to drive system adoption, alignment, and innovation.
Bachelor's degree in computer science, or a related field. Master's degree a plus
Strong business acumen and ability to influence executive stakeholders with data-driven recommendations
Strong understanding of Quote-to-Cash, lead-to-opportunity, and post-sale workflows.
Experience in a high-growth, global B2B software environment with enterprise customers.
Ability to manage complex system integrations and deliver business outcomes through technology.
Exceptional leadership, communication, and change management skills.
Bonus: Experience with SaaS billing (e.g. Zuora), enterprise data architecture, and/or use of AI in GTM systems.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
Compensation Range
$215,000 - $286,000 - $358,000The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Sprinklr Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sprinklr and has not been reviewed or approved by Sprinklr.
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Parental & Family Support — Paid parental bonding time and company‑paid disability combine to provide up to 18 weeks for birth parents, with 10 weeks of paid bonding for all eligible parents. Family‑building support spans Kindbody fertility and menopause programs plus a medical travel and lodging benefit.
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Wellbeing & Lifestyle Benefits — Mental‑health resources include counseling and coaching through Modern Health and an EAP, along with access to the Calm app and wellness discounts. Additional lifestyle support includes flexible PTO, a dedicated learning day, and savings via Perks at Work.
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Fair & Transparent Compensation — Pay is considered generally fair to good across many roles, with stronger satisfaction where variable comp and equity provide meaningful upside. Sales and customer‑facing roles show high on‑target earnings potential when targets are met.
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What We Do
Sprinklr is a provider of enterprise software for customer experience management. We help brands turn public conversations on modern channels into valuable insights to improve marketing, advertising, customer service, product development and more. Sprinklr has five products on one platform: Modern Marketing, Modern Advertising, Modern Research, Modern Care and Modern Engagement. Sprinklr’s unified platform allows siloed teams to collaborate and deliver memorable customer experiences — at scale. Founded in September 2009, Sprinklr is headquartered in NYC with 1,900 employees in 16 countries and 25 offices.
