Job Purpose:
To gain in-depth understanding of the technical, business processes and services, in order to facilitate the implementation of digitalization and automation initiatives, aligned to Group Operations’ business strategy, ensuring optimal service delivery to internal and external stakeholders.
Key Responsibilities:
Technical Specialist (Must Have)
- Use analytical abilities and problem solving to spot potential problems/issues in current process and to provide solution, process improvement or through automation.
- Use programming skills, such VBA (Visual Basic for Applications), Python, Pentaho Designer and any other programming language to solve the technical problem.
- Perform technical design, development and implementation of automation using vendor’s platform or open-source tools based on business requirements.
- Continuously assessing the capability of the platform and propose new enhancement which may benefit the business in the future requirements.
Business Analyst (Good to Have)
- Work closely with business users to understand and identify their pain points and challenges, conduct research and analysis in order to come up with the most effective digital solutions to the business problems.
- Serves as a bridge between business users and developers/ IT team to ensure users’ requirements are communicated clearly and accurately.
- Conduct requirements gathering workshop to facilitate the requirement gathering process with users to produce Business Requirement Documents (BRD).
- Review data and documentation obtained from the business requirement analysis and make changes if required.
- Responsible for driving and reviewing deep dive analysis information into areas of user needs to best understand the current trends and existing conditions.
- Prepare, review and finalise Functional Specification Document (FSD) and disseminate to business users for final sign-off.
- Provide support to Unit Testing, System Integration Test and User Acceptance Test and manage the defects raised for UT, SIT and UAT.
Other responsibilities
- Adheres to all applicable procedures, company policies and any other quality or regulatory requirements.
- Any other responsibilities/ tasks as assigned by the management from time to time.
- Use verbal and written communication skills to create training materials and advise other members on the best ways to use various technology to solve problems.
Required Competencies and Skills
Hard Skills/ Functional Skills
- Data Management/Analytics
- Programming/Scripting/ETL
Soft Skills
- Strong communication & interpersonal skill
- People-oriented
- Detailed-oriented
- Structured and well organised
- Team player
- Task driven
CIMB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CIMB and has not been reviewed or approved by CIMB.
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Parental & Family Support — Parental leave and family resources are presented as particularly strong, including up to six months paid maternity leave in Malaysia, up to 30 days paid paternity leave, adoption leave, lactation rooms, and childcare facilities. Targeted assistance is also noted for single parents and those with children who have special needs.
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Healthcare Strength — Health coverage is broad, with medical plans, mental-health services, wellness programmes, health checks, onsite clinics or dentists in some locations, and disability insurance. In Malaysia, a 24/7 emotional-wellbeing careline and access to mental-health professionals and other coaches are also highlighted.
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Flexible Benefits — Benefits are described as customizable through a flexible-benefits programme, allowing employees to tailor coverage toward medical care, family support, or wellbeing needs. Flexible work options such as hybrid working and adjusted hours are also part of the package in many locations.
CIMB Insights
What We Do
CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks and one of the world's largest Islamic banks. We are headquartered in Kuala Lumpur, Malaysia and offer consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, we have over 36,000 staff in 16 locations across ASEAN, Asia and beyond. CIMB Bank and CIMB Islamic Bank are members of PIDM.
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