TransUnion's Job Applicant Privacy Notice
What We'll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
What You'll Bring:
- 12+ years’ leadership experience in support operations, workforce management, capacity planning, contact center operations, or related fields, with global scope and matrix leadership responsibility—consistent with expectations for VP-level scope at TransUnion
- Demonstrated experience designing and scaling global operating models and WFM capabilities.
- Strong command of forecasting methodologies, analytics, workforce technologies, and support operations KPIs.
- Track record of leading complex transformation initiatives and driving measurable service and efficiency outcomes.
- Experience partnering across Product, Technology, Sales, Finance, Legal, and Regional Operations
- Expertise in launching new products into support environments, including workflow, training, and readiness design.
- Exceptional influencing skills and the ability to lead through a matrixed global environment.
- Bachelor’s degree required in Engineering, Mathematics/Statistics or any other quantitative field; Master’s degree preferred.
Impact You'll Make:
The Vice President of Capacity Planning, Workforce Management (WFM), and Operations Execution is responsible for architecting, scaling, and optimizing TransUnion’s global support operating model across B2B Customer Care and B2C Consumer Servicing. This leader will ensure the organization has the capacity, capabilities, processes, and execution disciplines required to deliver exceptional customer and consumer experiences while meeting cost, service, compliance, and efficiency commitments worldwide.
This role also owns the integration of new product launches into Support and serves as a strategic driver of the overall Care & Servicing strategy, ensuring global consistency where possible and local adaptation where necessary—aligned with principles reflected in Global Operations mission materials
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.TransUnion Job Title
VP, Consumer CapabilityWhat the Team is Saying
TransUnion Compensation & Benefits Highlights
-
Parental & Family Support — Paid, gender‑neutral parental leave with a gradual return is highlighted alongside adoption/surrogacy/infertility support and backup care through Care@Work. Dependent‑care FSA options and caregiver assistance further bolster family support.
-
Healthcare Strength — Day‑one medical, dental, and vision coverage is offered with HSA/FSA options, EAP/therapy sessions, 24/7 support, and wellness programming. Coverage extends to dependents and includes mental‑health resources.
-
Retirement Support — A 401(k) plan features no waiting period, an employer match, and immediate 100% vesting. Employees can also participate in an Employee Stock Purchase Plan to build long‑term financial security.
TransUnion Insights
Similar Jobs
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
Gallery
TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
