The Role
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking a Vice President, Enterprise Sales to lead our strategic sales organization. Anchored by our robust professional and managed services, this remote U.S.-based role drives growth across our expanding portfolio of CX transformation, CCaaS, AI, and CRM modernization solutions.
Working remotely and reporting to the Global Sales Leader for TTEC Digital, the Vice President, Enterprise Sales will oversee a team responsible for driving new client acquisition and existing client revenue growth across TTEC Digital’s partner ecosystem which includes Microsoft, AWS, Google, Cisco/Webex, Genesys, NICE, Talkdesk, Zoom, Five9, Salesforce, ServiceNow, Zendesk, Pega Systems, and others.
This leader will collaborate closely with TTEC Digital's professional services, delivery, operations, and partner teams to guide clients from early opportunity through solutioning, contracting, and long‑term success. You will represent the full breadth of our consulting, implementation, integration, and managed services capabilities, ensuring that clients clearly understand how modern CX technology can transform their customer and employee experience outcomes.
What You Will Be Doing
Leading and developing a high‑performing enterprise sales team focused on large strategic growth opportunities
Driving bookings, revenue, and margin expansion across TTEC Digital’s CX, CCaaS, AI, CRM, and managed services portfolio
Establishing and fostering executive‑level relationships with clients and our key strategic partners
Ensuring excellence in pipeline creation, forecasting, sales discipline, and account strategy to achieve and exceed quota objectives
Collaborating deeply with professional services, delivery, operational leaders, and cross‑functional TTEC teams to ensure cohesive go‑to‑market motion and world‑class client outcomes
Maintaining a strong understanding of emerging trends across CX, AI, digital channels, analytics, workforce engagement, and CCaaS transformations
Providing industry thought leadership and competitive insights to support solution innovation, partner alignment, and sales effectiveness
What You Bring to the Role
10+ years of enterprise sales and sales leadership experience selling PaaS, CX/CCaaS platforms, and/or AI professional/managed services
Proven ability to develop, influence, and grow C‑suite and senior executive relationships within large enterprise environments
Demonstrated success in winning and expanding multi‑year, multi‑million‑dollar strategic transformation deals
Strong experience developing go‑to‑market strategies, sales plans, and growth frameworks for cloud and digital transformation portfolios
Expertise or familiarity with leading CX and CCaaS platforms (e.g., Microsoft, AWS, Google, Cisco/Webex, Genesys, NICE, Talkdesk, Zoom, Five9, Salesforce, ServiceNow, Zendesk, Pega, etc.)
Strong presentation, negotiation, and executive communication skills
Bachelor's degree preferred
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
Similar Jobs
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
