Vice President, Enterprise Resilience & Global Crisis Management

Requisition Number: 2357392
UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.
In this enterprise leadership role, you will be responsible for building and leading UnitedHealth Group's (UHG) resilience and global crisis management capability. Design and run a world-class crisis management function for a large, complex, highly regulated organization, including 24/7 response coordination, executive-level reporting, playbooks, governance, and after-action improvement. Oversee key resilience disciplines including disaster recovery, business continuity, and resiliency standards across internal operations and critical third-party dependencies.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Hybrid in MN/DC: This position follows a hybrid schedule with four in-office days per week.
Primary Responsibilities:
You will lead a team of ~50 crisis management and resilience professionals accountable for the following for UHG:

• Leading escalations and coordination for critical incidents across a 24/7 model
• Designing and maturing crisis doctrine, activation frameworks, playbooks, and after-action reviews
• Overseeing disaster recovery, business continuity, and broader enterprise resilience practices
• Building clear executive and Board-level communications during incidents
• Coordinating across security, IT, legal, compliance, communications, business leaders, and external/government partners
• Developing & leading a federated enterprise capability across geographies and functions
• Establishing a clear enterprise crisis management operating model with defined escalation paths, decision rights, and communications protocols
• Creating a well-structured, repeatable executive briefing process / daily operations report for senior leaders
• Assessing our current resilience and crisis management maturity
• Modernizing or building crisis playbooks and after-action review processes
• Improving incident reporting & metrics to ensure leaders actionable visibility
• Running meaningful exercises/tabletops that test our readiness and improve coordination

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Proven track record of leading crisis response and preparedness for large, global organizations
• Demonstrated ability to lead during high-pressure incidents with incomplete information
• Deep expertise in enterprise resilience, including crisis management, business continuity, and disaster recovery
• Exceptional logic, structure, and communication skills
• History of successfully communicating clearly with technical teams, executives, and Board-level stakeholders
• Proven matrix leadership and cross-functional coordination skills
• Ability to drive process discipline, standardization, and change across a large, global enterprise
• Past experience leading teams of 25+ crisis management and resilience professionals

Preferred Qualifications:

• Military leadership background
• Healthcare experience
• Third-party / supply chain resilience experience
• Experience with government agencies, regulatory reporting, and international coordination
• Experience creating executive daily briefing or intelligence-style reporting
• Lean / process reengineering background

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $200,400 to $343,500 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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