As the VP of Employee Technology Experience, you will be the voice of the end-user within the technology organization, driving a user-centric culture and aligning digital workplace technologies with business outcomes. You will lead a cross-functional team encompassing end-user computing, enterprise collaboration tools, field technology support, and experience analytics.
Salary Range: $300,000 - $330,000 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.What You'll Do
Define and execute the enterprise-wide Employee Technology Experience strategy aligned to the needs of store associates, DC workers, and corporate staff.
Serve as the champion for digital employee experience, influencing senior leadership on investment priorities and experience outcomes.
Build strategic roadmaps for workplace technology, service design, and field support capabilities that evolve with business growth.
Lead the teams responsible for deskside and field support, AV and executive tech support, self-service platforms, and collaboration tooling (e.g., M365, Zoom, Slack).
Partner with infrastructure, cybersecurity, and application teams to proactively resolve friction points impacting end-user productivity and meeting compliance standards.
Own the experience measurement framework, using data such as DEX scores, NPS, telemetry, and feedback loops to drive continuous improvement.
Collaborate with Store Operations, Supply Chain, and HR to ensure the technology journey aligns to frontline and back-office employee expectations.
Drive change management and adoption strategies for new tools and platforms with an emphasis on training, accessibility, and inclusivity.
Identify and implement modern workplace technologies (e.g., virtual assistants, digital signage, mobile-first tools) that simplify and enhance the employee experience.
Lead pilots and innovation labs to test and validate emerging technologies for relevance in a retail operating environment.
15+ years of progressive IT leadership experience with a strong focus on employee experience, end-user technology, or workplace services.
Proven success in multi-site environments including retail stores, distribution centers, and corporate HQs.
Deep understanding of experience management platforms (e.g., Qualtrics, Nexthink, or similar), ITSM/ITIL, and DEX analytics.
Strong track record of building high-performing teams and driving cultural change across a diverse workforce.
Executive presence with excellent communication, influencing, and storytelling skills.
Preferred Qualifications
Experience leading technology transformation or digital workplace modernization in a retail, logistics, or large enterprise environment.
Knowledge of accessibility standards, employee journey mapping, and inclusive design principles.
Familiarity with agile service design, DevOps collaboration, and ITIL 4 principles.
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What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
