The Role
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As a Vice President, Digital Sales for the State & Local market at TTEC Digital and working remotely, you’ll be a part of creating and delivering amazing customer experiences, an award-winning employment experience and company culture. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.
What You’ll be Doing
Reporting to the Vice President Sales for Public Sector and leveraging your deep understanding of the State & Local government landscape, procurement processes, and technology needs you will be instrumental in identifying, qualifying, and closing new business opportunities, as well as providing strategic insights to professional services, and systems integration. You’ll be selling our comprehensive portfolio of best in class solutions to drive digital transformation within customer & citizen experience representing solutions from AWS, Google, Microsoft, Genesys, Zendesk, Salesforce, ServiceNow, Cisco and many others.
During a typical week, you’ll
· Develop and execute strategic business development plans to target and penetrate key State & Local governments/agencies.
· Leverage existing relationships and networks within State & Local governments to identify and qualify new business opportunities.
· Maintain a comprehensive understanding of agency missions, priorities, and technology requirements.
· Identify, qualify, and pursue new business opportunities through proactive outreach, networking, and proposal development.
· Lead the development of compelling proposals and presentations that effectively communicate TTEC Digital's value proposition.
· Build and maintain strong relationships with key decision-makers and influencers within target agencies.
· Achieve and exceed assigned sales targets and revenue goals.
· Set up meetings with key agency personnel.
· Provide valuable insights into agency procurement cycles, budget planning, and decision-making processes.
· Leverage knowledge of government regulations and compliance requirements to ensure successful contract execution.
· Provide strategic insights to TTEC Digital's marketing and sales leadership regarding upcoming relevant capabilities and offerings
· Help to shape TTEC Digital's offerings to be more attractive to State & Local agencies.
· Conduct thorough market analysis to identify emerging trends, competitive threats, and potential opportunities within the State & Local sector.
· Collaborate effectively with internal teams, including sales, solutions engineering, and delivery, to ensure seamless execution of business development strategies.
What You Bring to The Role
· Minimum of 10+ years of experience in business development within the State & Local sector, with a proven track record of success.
· Experience selling PaaS, SaaS and or Professional Services in a Contact Center solutions environment
· Deep knowledge of State & Local contracting vehicles and regulations.
· Strong understanding of digital transformation technologies, including cloud, data, AI, and automation.
· Ability to develop and conduct effective proposals and presentations with decision makers
· Evidence of prior, consistent success exceeding or meeting targets for multi-year, multi-million dollar deals
· Experienced go to market strategy development and complete growth plan development
· Bachelor’s degree, Master’s degree preferred
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
-
Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
-
Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
-
Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
TTEC Digital Insights
Similar Jobs
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
