Primary Responsibilities:
- Serve as a trusted advisor to clients, providing proactive counsel on crisis preparedness, response and recovery, including risk mapping, scenario planning, and real-time advisory.
- Lead employee engagement and workplace communications strategies that support culture-building, organizational change, leadership communications, and workforce advocacy.
- Guide clients on issues impacting corporate reputation-from workplace culture to governance, compliance, and emerging societal expectations.
- Provide strategic and tactical leadership in crisis simulation exercises, employee engagement campaigns, change communications, and leadership visibility programs.
- Manage multi-disciplinary teams to deliver high-quality, timely, and impactful solutions that address client needs while ensuring operational excellence and financial health.
- Mentor and develop junior and mid-level staff, ensuring growth, productivity, and alignment with Edelman's best-in-class standards.
- Contribute to Edelman IP by developing frameworks, thought pieces, and toolkits around crisis management, employee engagement, and workplace advisory.
- Drive organic growth by identifying new opportunities within existing client relationships and lead new business efforts in crisis, issues management, and employee engagement.
Key Qualifications:
- 13+ years of experience, with significant expertise in crisis communications, employee engagement, workplace advisory, and organizational change.
- 8+ years of PR agency or consulting experience with exposure to managing high-stakes situations and C-suite stakeholders.
- Strong ability to inspire confidence at senior levels, navigate sensitive internal politics, and deliver calm, strategic guidance under pressure.
- Proven track record in employee communications, leadership messaging, organizational culture initiatives, and workplace transformation.
- Excellent instincts and judgment; ability to think strategically and execute nimbly in dynamic environments.
- Strong project management skills and ability to design and streamline processes for effective delivery.
- Exceptional people management experience, with a track record of developing talent and building high-performing teams.
- Confident presenter and facilitator, capable of leading workshops, townhalls, simulations, and group discussions.
Core Competencies:
- The ability to elucidate client needs, elevate their thinking and ensure a mutually beneficial professional relationship
- Ability to engage and inspire confidence at the C-Suite level
- The ability to navigate internal client politics with decorum and hold your own with tough clients
- The ability and desire to navigate complexity, exercise creative problem-solving skills and think on your feet
- Excellent instincts and judgment; grace under pressure
- Results-driven and solutions-oriented perspective
- Strong presentation skills and ability to lead group discussions while encouraging the thoughtful participation of others
- Exceptional project management skills with a passion for constant and iterative improvements/streamlining of operations and processes to make the group and your client teams more efficient and nimble
- Experience managing teams and helping junior and mid-level staff develop with their professional development and career pathing
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What We Do
Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead, act with certainty and earn the lasting trust of their stakeholders. We develop powerful ideas and tell magnetic stories that move at the speed of news, make an immediate impact, transform culture and spark movements. Since our founding in 1952 by Dan Edelman, we have remained an independent, family-run company. We use our profits to strengthen our business, provide our employees with opportunities to grow, advance our industry, and serve as a responsible citizen of the world. Every day, we strive to live and work by a long-held set of core values: the pursuit of excellence, the freedom to be curious, the courage to do the right thing, and a commitment to improving society. Edelman is an equal opportunity employer of all protected classes, including veterans and individuals with disabilities







