The Vice President of Client Success serves as the connective hub of the organization that synchronizes client service delivery, product, and client engagement. They serve as the primary point of contact between clients and Acxiom, ensuring every engagement delivers measurable value, fosters loyalty, and supports expansion. Through the blending of strategic insight, client expertise, operational excellence & cross-functional leadership, A Client Success leader will drive both stability and forward progress, grounding every engagement in excellence, elevating operations and supporting and partnering with client management leadership to achieve the strategic roadmap for the client relationship. This role will lead with a sense of ownership, communicate with clarity, and adapt quickly in a fast-paced environment. The role will collaborate with other senior leaders to establish strategic and operational plans and objectives and will excel with complex issues where analysis of situations or data requires an in-depth knowledge of the industry, client, and/or company. Experience with external clients that operate within the Automotive OEM Industry Preferred. This role will also be Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.
Job Description
What you will do:
What you will need:
What will set you apart:
Travel %
<30%
Primary Location City/State:
Conway, ArkansasAdditional Locations (if applicable):
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [email protected].
Skills Required
- Bachelor’s degree or 10+ years of relevant experience in production, delivery, or a similar client-facing role
- Experience leading and mentoring associates
- Exposure to P&C insurance industry direct mail, email, and digital customer engagement solutions
- Strong negotiation skills involving client relationships, solution outcomes, and contract development
- Exceptional communication skills across all organizational levels
- Master’s degree
- Strong working knowledge of Acxiom products and solutions
Acxiom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Acxiom and has not been reviewed or approved by Acxiom.
-
Leave & Time Off Breadth — Time off options are characterized as generous or flexible, including PTO, holidays, sick and bereavement leave, plus volunteer time. Some teams describe flexible or “unlimited” PTO in practice.
-
Flexible Benefits — Work arrangements are frequently flexible, with remote or hybrid options paired with flexible time-off norms. This structure is often highlighted as supportive of work-life balance.
-
Healthcare Strength — Core coverage includes medical, dental, vision, HSA/FSA options, mental-health/EAP, and life and disability insurance. The breadth of listed programs indicates a comprehensive baseline of health-related benefits.
Acxiom Insights
What We Do
cxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day. Acxiom is a registered trademark of Acxiom LLC and is part of The Interpublic Group of Companies, Inc. (IPG).
