Vice President, Client Services

Salary range is:

$217,236.65 - $275,000.00

This position is long-term incentive and bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

 

The RoleAt CCC, Client Success is a commercial growth function. 27 of the top 30 insurance carriers run on CCC. Our Client Success team is accountable for ensuring customers getting full value from what they bought and the relationship growing from there.
We’re looking for a VP / Sr. Director, Client Services to lead a large transformation at the center of how clients realize value from CCC. This role leads Deployment, Training, and Customer Analytics — redesigning the operating model to be more centralized, scalable, responsive, and commercial over time. The leader in this role will simplify how work gets done, use AI and automation to reduce manual effort, and build a model that not only supports Client Success better, but also creates new opportunities to monetize Client Services.

 

Key Responsibilities:

• Lead the Client Services organization across Deployment, Training, and Customer Analytics
• Redesign the operating model to centralize work, improve consistency, and make the model easier to scale
• Drive streamlining, automation, and AI adoption to reduce manual work and improve speed, quality, and cost-to-serve
• Build a more commercial Client Services model, including clearer service offerings, stronger value stories, and opportunities to monetize the work over time
• Set clear priorities, structure, and accountability across the organization so teams deliver with speed and consistency
• Partner across Client Success, Product, Sales, Finance, and Operations to align the model to client needs and business priorities
• Build and lead a strong bench of leaders who can execute the transformation and keep raising the bar over time

 

Requirements:

• 15+ years leading client-facing service, delivery, implementation, operations, or customer success in a complex B2B environment
• 8+ years leading managers and large, multi-team organizations
• Proven experience leading a similar transformation, including centralization, operating model redesign, and scaled execution
• Strong operator who can simplify complexity, improve execution, and build consistency across teams
• Comfortable using data, AI, and automation to improve speed, quality, and scale
• Commercially minded, with the ability to connect service delivery to growth, value creation, and monetization
• Strong cross-functional leader who can influence senior executives and move enterprise priorities forward

 

Interview Policy & Privacy Notice:

A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.