By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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Vice President Client Services - Claim OperationsPRIMARY PURPOSE: To be responsible for the administrative, managerial and client relationships associated with Client Services within the assigned region/Business Unit.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Ensures contract compliance within an assigned region/Business Unit.
- Responsible for financials including accounts receivable, invoicing and pricing support within an assigned region.
- Responsible for client knowledge including threatened status and relationship with the company within an assigned region.
- Ensures renewal process is handled timely; negotiates and supports new contracts within an assigned region.
- Ensures compliance with corporate guidelines.
- Responsible for business planning and budgeting within an assigned region.
- Plans for staffing needs including succession, bench-strength, and new business within an assigned region.
- Supports client relationships, builds executive relationships, and supports internal relationships.
- Supports business development and organization's quality program(s) and performs other duties as assigned.
- Travels as required.
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred. Advance degree with professional designation (i.e. CPCU, AIC, ARM) preferred.
Experience
Ten (10) years related experience or equivalent combination of experience and education required to include three (3) years Area Account Executive experience on national accounts and five (5) years claims/supervisory experience.
Skills & Knowledge
- In-depth understanding of workers compensation, liability and disability
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation and facilitation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
#clientservices #claims #hybrid #LI-REMOTE #sedgwick
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.Skills Required
- Ten (10) years related experience or equivalent combination of experience and education
- Three (3) years Area Account Executive experience on national accounts
- Five (5) years claims/supervisory experience
- Bachelor's degree (Risk Management, Business Administration, Finance preferred)
- Advanced degree or professional designation (CPCU, AIC, ARM) preferred
- In-depth understanding of workers compensation, liability and disability
- Knowledge of contract compliance and renewals
- Financial acumen including accounts receivable, invoicing and pricing support
- Excellent oral and written communication and presentation skills
- PC literate, including Microsoft Office products
- Leadership, management and motivational skills
- Analytical, interpretive and strong organizational skills
- Excellent interpersonal, negotiation and facilitation skills
- Ability to work in a team environment and meet performance competencies
- Ability to travel as required
Sedgwick Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sedgwick and has not been reviewed or approved by Sedgwick.
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Leave & Time Off Breadth — Generous paid time off and paid holidays are emphasized, with PTO accruals increasing with tenure. Paid parental leave and caregiver support further expand time-off coverage.
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Healthcare Strength — Medical, dental and vision coverage is complemented by telemedicine and a personal health concierge. Wellbeing supports such as diabetes and weight-management programs, fertility services, and robust mental-health access (coaching, therapy, psychiatry) broaden care.
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Parental & Family Support — Paid parental leave and caregiver support are offered alongside family-forming resources. Fertility services and adoption assistance reinforce family-oriented benefits.
Sedgwick Insights
What We Do
From our modest beginnings as a regional claims administrator, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 31,000+ colleagues, located across 80 countries. Through innovative product development, organic business development and strategic acquisitions, Sedgwick’s offerings continue to evolve beyond claims processing to meet the current and future needs of our clients. Our approach to delivering quality service in areas such as workers’ compensation, liability, property, disability and absence management goes far beyond just managing claims—we aim to simplify the process and reduce complexity, making it easy and effective for everyone involve.
Why Work With Us
We stay tuned into what our colleagues want and need and deliver a world-class colleague experience that demonstrates how much we value their unique contributions to our business. You’ll see and feel what it’s like to work for a company that’s committed to doing the right thing – for those we serve, for our planet and for each other.
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