Vice President - Change Management

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It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Your New Role

• Provide independent governance of IT changes deploying to Production and DR environments. Review and approve High and Very-High risk changes that meet lead-time, quality and compliance requirements, within agreed service levels.
• Provide guidance and education to change users to lift change-record quality.
• Produce and maintain change-user education material.
• Contribute as a subject-matter expert to the continuous improvement and automation of change processes that support Enterprise Technology KPIs.
• Apply AI tooling to dramatically accelerate change reviews — targeting a step-change (order-of-magnitude) uplift in review throughput and consistency without lowering quality.
• Delivering and contributing to continuous improvement initiatives that improve change success.
• Maintaining the quality and currency of change-user education material
• Leveraging AI tooling to improve the speed, consistency and depth of change reviews, and building/maintaining AI-assisted review harnesses (such as blast-radius impact assessments) — with appropriate human oversight and auditability of any AI-supported decision.

What Will You Bring

• 12+ years in a large-scale, complex technology environment, of which at least 8 years involved Change Management practices (per Essential capabilities above).
• Hands-on experience with ServiceNow Change Management, or a comparable enterprise ITSM platform (e.g. BMC Remedy, Jira Service Management) with demonstrated ability to become productive in ServiceNow quickly.
• Practical, hands-on experience using AI tooling (e.g. AI agents, assistants or LLM-based workflows) to perform real work, and sound judgement about where AI is and is not appropriate for a regulated control activity.
• Strong communication and influencing skills
• Broad understanding of enterprise technology systems.
• Experience in working within an enterprise scale technology operations environment
• ITIL certification (Foundation or higher).

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India