The Chief of Staff (Business Unit Manager) is a senior position within the Markets Operations Chief of Staff team, acting as a strategic advisor, communications expert and drives overall administrative activities related to Markets Operations functions.
The Business Unit Manager also coordinates and manages activities such as the tracking of business financials, employee headcount and other administrative needs and ad hoc projects as necessary.
What you'll do:
- Drive administrative, operational, reporting and quality improvements through partnership with internal teams
- Lead the creation and execution of communication and employee engagement strategy including presenting on strategy to Operations leadership regularly
- Implement a successful People and Engagement strategy, including analysis and response to employee engagement surveys, to help attract, develop, retain and recognize our people
- Preparation of materials for senior stakeholder engagement and governance forums
- Analysis of progress against selected strategic objectives - communicating key risks, defining mitigation strategies and helping to oversee to resolution
- Identify opportunities to enhance global consistency in the operating model
- Develop, analyze and maintain metrics for measuring success, opportunities for improvement, management reporting and escalation
- Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
What we'll need from you:
- Innovative mindset, with ability to think creatively on how to engage staff in an effective and efficient manner, leveraging emerging technologies where available
- Ability to establish and build trust with professionals at all levels
- Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add impact
- Self-reliant, good problem solver, results oriented with attention to detail
- Strong, influential communicator who is articulate and concise.
- Strong risk management and control mindset
- Provides evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources
- Experience in a global financial services firm
- 6-8 years of experience in financial services
- Experience working in global and complex settings with multiple stakeholders
- Proven ability to work in a team of diverse skill sets and cultures
- Proven ability to work in high-pressure, time-sensitive environments
- Consistently demonstrate clear and concise written and verbal communication
Education:
- Bachelor's degree/University degree or equivalent experience
- MBA/master’s degree is good to have
- Prior experience in a chief of staff function is good to have
------------------------------------------------------
Job Family Group:
Business Strategy, Management & Administration------------------------------------------------------
Job Family:
Business Execution & Administration------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Getzville New York United States------------------------------------------------------
Primary Location Full Time Salary Range:
$100,800.00 - $151,200.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:
Jun 17, 2025------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
-
Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
-
Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
-
Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
Citi Insights
Similar Jobs
.jpeg)
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
