Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
The Vice President – AI Solutioning will spearhead the design, development, and
commercialization of AI-driven solutions for the contact center business. This
senior leadership role requires a proven track record in outsourcing and digital
transformation, with deep expertise in AI/GenAI technologies and their
application in large-scale customer experience (CX) environments. The VP will
serve as a client-facing executive leader—shaping solution strategies, developing
pricing and commercial models, and driving adoption of emerging technologies to
transform operations and unlock long-term value for clients.
Key Responsibilities
Solution Leadership
• Define and own the AI/GenAI solutioning strategy for the digital
transformation portfolio across the contact center value chain (recruitment,
training, agent assist, quality, analytics, workforce management, and customer
engagement via voice and non-voice channels).
• Support cross-functional teams to conceptualize and deliver scalable, AI-native
solutions aligned with client objectives and business outcomes.
Client Engagement & Consulting
• Serve as a trusted advisor to C-Suite and senior client stakeholders,
articulating AI transformation opportunities and positioning differentiated
value.
• Deliver high-impact client presentations, workshops, and solution pitches with
strong storytelling and business case justification.
ommercial & Pricing Strategy
• Design pricing models and commercial structures for AI/GenAI solutions
(licensing, subscription, consumption-based, outcome-based).
• Partner with sales and finance teams to shape competitive yet profitable go-to-
market strategies.
Innovation & Emerging Tech
• Track, evaluate, and integrate emerging AI/GenAI capabilities (LLMs, agentic
AI, voice AI, automation, knowledge mining) into the solution suite.
• Build partnerships with AI vendors, startups, and technology providers to
enhance solution depth and speed to market.
Transformation Leadership
• Collaborate with operations, IT, and transformation teams to ensure seamless
deployment and adoption of AI solutions.
• Drive measurable impact on cost optimization, agent productivity, compliance,
customer satisfaction, and revenue enablement.
Qualifications & Experience
Education: Bachelor’s or Master’s degree in Technology, Business, or related field.
MBA preferred.
Experience:
• 15+ years of overall experience, with a strong background in outsourcing, BPO,
or customer experience industry.
• Demonstrated success in client-facing roles engaging senior stakeholders in
the US region.
• Mandatory experience in AI/GenAI solutioning and applying emerging
technologies in large-scale transformation programs.
• Expertise in commercials and pricing models (deal shaping, financial
modeling, business case creation).
• Proven track record in building and presenting executive-level solution
proposals with measurable outcomes.
Skills & Attributes:
• Exceptional executive presence and presentation skills.
Strong understanding of contact center operations, digital CX technologies, and
transformation levers.
• Ability to balance innovation vision with practical execution.
• Collaborative leader, able to inspire cross-functional teams and manage
complex solutioning cycles.
Success Metrics
• Revenue growth from AI/GenAI solutions.
• Client satisfaction and retention through successful transformation
engagements.
• Scalable, repeatable AI solutions deployed across multiple client accounts.
• Strong partnerships and ecosystem alliances delivering differentiated value.
⚡ Positioning: This role is designed for a strategic leader who can sit across
technology, business, and client consulting, making AI real and actionable for
enterprise-scale CX organizations.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Top Skills
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
