VP Account Management
Base salary range: $180-$230k plus bonus and equity
To learn more about EXL and what we offer, please visit us at https://www.exlservice.com/us-careers-and-benefits
Responsible for leading strategic initiatives for major accounts, concentrating on substantial growth and sophisticated relationship management within the digital, data, and AI sectors. Develops and implements advanced sales strategies tailored to meet complex client needs and objectives. Manages high-value accounts with multiple buying locations, including international, and possesses deep expertise in the company's multi-solution product offerings. Cultivates high-level client relationships, addresses complex challenges, and identifies significant growth opportunities across accounts.
The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.
ResponsibilitiesStrategic Account Management: Lead the development of comprehensive account strategies, aligning with broader business objectives and client needs.
Client Relationship Deepening: Build and strengthen strategic relationships with key client stakeholders, positioning the firm as a trusted partner and advisor.
Contract Negotiation: Manage contract negotiations and renewals, ensuring favorable terms and alignment with client expectations.
Cross functional Collaboration: Collaborate with internal teams (e.g., marketing, product development, customer support) to ensure the delivery of integrated solutions that meet client requirements.
Sales and Upselling: Identify opportunities for upselling and cross selling additional services or products within the scope of the account.
12-15 Years of experience in account management/client success of large accounts
Skills Required
- 12-15 years of experience in account management/client success of large accounts
- Proven experience leading strategic initiatives and managing high-value, multi-location (including international) accounts
- Deep expertise in multi-solution product offerings across digital, data, and AI sectors
- Experience negotiating contracts and managing renewals with enterprise clients
- Track record of identifying and driving upsell and cross-sell opportunities
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
