Veterinary Care Representative (Remote)
Pay: $17.50/hour
Remote: Must reside in one of the following states -- Arizona, Florida, Texas
Chewy Veterinary Care is hiring full-time Veterinary Care Representatives to support pet parents and veterinary practices through compassionate, high-quality customer service. This role is primarily remote but requires living within a commutable distance to our local-area practices for occasional in-person support.
If you enjoy helping others, working with pets, and engaging in meaningful conversations, this could be the purr-fect opportunity!
What You'll Do
- Handle inbound calls from pet parents, veterinary practices, pharmacies, and vendors
- Schedule, reschedule, and manage wellness, sick, surgical, and urgent appointments
- Answer questions about services and assist with appointment-related needs
- Conduct follow-ups and outreach for prior medical requests and authorizations
- Research and resolve customer issues using active listening and problem-solving skills
- Collaborate with teams and leaders using virtual tools (Zoom, Slack)
- 1-3+ years of small animal veterinary or related industry experience
- Strong multitasking skills in a fast-paced, virtual call center environment
- Comfort using multiple computer systems and navigating online resources
- Flexibility to adjust schedule and work overtime as needed
- Ability to maintain confidentiality and pass a background check
- Dedicated, distraction-free workspace suitable for webcam use
- Wired high-speed internet (30 Mbps download / 10 Mbps upload minimum)
- Cell phone or tablet for two-factor authentication
- Chewy provides all required equipment
- Inclusive, supportive culture where you belong
- Opportunities for growth and development
- Competitive pay, medical & dental insurance, 401(k), and more
- Chance to make a real difference for pets and their families
Ready to Make a Difference?
If you're a customer care professional who loves helping pet parents and is looking for a meaningful career in pet health protection, we'd love to hear from you!
Apply today and help us provide peace of mind to pet families everywhere.
- The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Non-exempt hourly team members in Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
