The Role
The Verification Officer manages verification activities to ensure qualified customers are approved, oversees agents, and validates information for compliance, fraud prevention, and operational efficiency.
Summary Generated by Built In
POSITION SUMMARY:
The Verification Officer is responsible for managing and executing end-to-end prospect verification activities to ensure only qualified and compliant customers are approved into Gamma Mobility’s ecosystem. The role oversees field verification agents, ensures strict adherence to verification rules and SLAs, validates customer and guarantor information, and delivers accurate, complete, and timely verification reports to support credit and risk decisions. This role is critical to portfolio quality, fraud prevention, and operational efficiency.
ROLES AND RESPONSIBILITIES:
- Drive the field verification process for all assigned prospects through verification agents.
- Ensure all verification activities.
- Review and validate verification outputs to confirm that only qualified customers are passed forward.
- Coordinate and supervise field verification agents to ensure optimal deployment and coverage.
- Ensure verification agents are adequately trained and refreshed on verification standards and processes.
- Monitor agent productivity and utilization against daily and weekly targets.
- Ensure all verification cases strictly follow approved verification rules, checklists, and risk guidelines while being completed within stipulated service-level agreements (SLAs).
- Conduct phone confirmation calls with prospects and guarantors to validate identity, intent, and information provided.
- Ensure all captain (customer) data, verification reports, and documentation are complete, accurate, and consistent.
- Provide structured field observations and recommendations to improve verification rules, training, and fraud detection.
Requirements
REQUIREMENTS:
- OND, HND in a related field
- 1-2 years of professional experience
- Excellent oral and written communication
- Attention to detail
- Strong interpersonal skills
Benefits
WHY YOU SHOULD JOIN US:
- You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside passionate, talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- Comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.
Skills Required
- OND, HND in a related field
- 1-2 years of professional experience
- Excellent oral and written communication
- Attention to detail
- Strong interpersonal skills
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Gigmile is a mobility FinTech platform that offers vehicle subscriptions and financial services to gig workers in Africa, aiming to empower them with access to vehicles and improve livelihoods.
.png){kind=logo}
