Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in affordable and responsible credit to our 5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About The Role:
The Repossession/Remarketing Vendor Specialist is part of the Auto Account Servicing Department which focuses on supporting the business, customers and ongoing strategic initiatives to support the success of the Phoenix Servicing Center as a whole. In this role, you must be able to cultivate relationships with third-party partners, have strong process improvement and performance management skills. The ideal candidate brings a positive mindset to our team environment and embodies the pillars of the Phoenix Service Center (Supporting scalable and efficient growth, Providing caring customer experiences, Operating with integrity, Building flexible talent and engaged team).
What You’ll Do:
- Day to day management of agency partner performance, process, and procedures
- Coordinate agency placements and monthly debt sales
- Ensure that all written communications with regards to repossession, sale, and post-sale are accurate and sent as required by law
- Coordinate the flow from assigned for repossession through auction sale and charge-off
- Review affidavits, complaints, discovery for approval and signing
- Partner closely with internal and external teams to creating open communication, monitoring and providing feedback
- Support operational policy and procedures by developing effective controls and updates to current processes
- Support all other ongoing responsibilities assigned
- Provide regular performance reporting to senior management
- Ensure compliance with all repossession laws and federal and state guidelines
- Ensure all repo communications including, RTC, Notice of intent, Explanation of deficiency are completed and sent according to state and federal law
- Ensures that all requests from repo and remarketing vendor are complete including, key fee requests, Approval for floor amount, if bids etc.
- Ensures that vehicles are moving from repo lots to auctions within approved time frames
- Ensures that Repo title/affidavits are complete and at auction by legal sale date
What We Look For:
- A flexible mindset – as a start-up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high-quality work output
- Excellent time management and work prioritization skills while managing multiple projects
- Capable of completing assigned tasks with careful attention to detail
- Ability to thrive in a dynamic, fast-paced and changing environment with ease and with minimal supervision
- Excellent verbal and written communication skills with the ability to work effectively with a wide range of people
- Proven track record of meeting and exceeding production and quality expectations
- Previous auto experience
- Previous collections/repossession experience
- Previous auto auction experience
- Familiar with Repossession laws/remarketing
What We Offer You:
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
#LI-Onsite
For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
What the Team is Saying
What We Do
At Upgrade, we like to tackle big problems and create innovative products that make a meaningful difference in people's lives. We don't have all the answers but we always help each other, look for ways to improve, move fast, and act as owners to make credit more affordable for millions of families across America.
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Upgrade, Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
