Vendor Relations Consultant South America

Description and Requirements
With more than 150 years of history and presence in more than 40 countries, MetLife is leading the global transformation of the insurance industry. With a shared purpose and diverse perspectives, we are a collaborative community of more than 40,000 employees around the world, committed to building a more secure future for all of our key audiences-employees, customer, stakeholders and the communities we serve.
We are looking for a Vendor Relations Consultant to join our GTO Business Controls team in the Vendor Management Office (VMO). This is an exciting opportunity to join an innovative team that, through collaborative work and cross-functional integration, aims for excellence in vendor governance, operational efficiency, and compliance.
The Team You Will Join
The focus of the VMO team is to implement and support global risk and control activities to prevent financial, regulatory, and reputational impacts. Our vision is to drive robust vendor management practices by establishing a control environment that manages operational, financial, and compliance risks, consistently delivering service excellence and managing costs.
Key Areas of Focus:
• Risk: Ensure that in-scope vendors operate according to MetLife's risk management framework.
• Governance: Define and implement a uniform vendor governance and oversight model.
• Value: Create value through sourcing initiatives, optimized vendor networks, and continuous process improvement.
• Contract Management: Drive vendor adherence to contract terms that align with MetLife business standards.
What You Will Do in This Role:
• Act as a liaison between MetLife Global Technology & Operations and strategic vendors contracted to serve the company in various capacities.
• Drive solutions and resolve issues related to external vendors while managing the needs of various internal stakeholders.
• Ensure vendor contractual obligations are met and manage dependencies for key MetLife projects.
• Perform ongoing monitoring of service levels and operational metrics to ensure vendors meet business needs.
• Provide vendor oversight including performance management, business reviews, contract management, and issue escalation.
• Support new outsourcing initiatives and address vendor risk issues.
To Succeed in This Role, You Will Need:
• Bachelor's degree or equivalent.
• Proven related business experience and leading or supporting key projects.
• Strong customer service skills and a collaborative spirit.
• Problem-solving mindset with independent judgment, strategic thinking, and adaptability.
• Proficiency in English (Portuguese is a plus!).
• Strong communication skills, both written and verbal.
Preferred Qualifications:
• Experience in vendor management.
• Strong conflict resolution skills and ability to work across a matrix environment.
• Ability to manage multiple projects with competing demands in a continuously changing environment.
These are the benefits we offer...
• Hybrid work mode
• 100% company-paid health and life insurance
• Additional vacation days
• Day off on your birthday
• Early leave on Fridays
• Annual performance bonus
• Meal card
• A wide variety of trainings on our e-learning platform
We are a Great Place to Work company, focused on promoting a collaborative work environment among teams and a culture that values and respects our differences through non-discriminatory treatment.
If you are a person with a disability, please indicate the necessary adaptations for an optimal process, such as sign language interpreter, accessibility in the building, elevator, etc. (Law 20.422).
Are you excited to bring your experience and skills to a diverse team of talented people? If you are looking for personal growth and an opportunity to make an impact, we invite you to apply for this position.
Join MetLife and let's discover what we can build together!
Benefits We Offer
Our benefits are designed to care for your holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer health care coverage for you and your family, insurance discounts for home, car, and pet protection, as well as parental leave. We also provide premium gym membership for you and your direct relatives, volunteer time off, discounts with specific universities, flexible Fridays, connectivity reimbursement, and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
We are a Great Place to Work company, with a focus on promoting a collaborative work environment among teams and a culture that values and respects our differences, through non-discriminatory treatment. If you are a person with a disability, indicate the necessary adaptations for an optimal process, such as sign language interpreter, accessibility in the building, elevator, etc. (Law 20.422).
#BI-Hybrid