About this opportunity
We're looking for a Vendor Enablement E2E Lead to support the field operations strategy by enabling Authorized Service Providers (ASPs) to independently manage end-to-end delivery in line with Ericsson ways of working.
The role provides functional leadership, structured coaching, and performance governance to ASP coordinators, helping establish consistent operating standards while strengthening delivery quality, safety, compliance, and customer outcomes. Through ongoing capability development and operational support, the role will help build ASP self-sufficiency and a scalable model for reliable, high-quality field delivery.
What you will do
- Lead the enablement and capability development of ASP coordinators, setting clear expectations for end-to-end ownership, responsibilities, and delivery standards.
- Coach coordinators through live delivery situations and establish practical development plans based on identified capability needs.
- Enable ASPs to manage the full delivery lifecycle, from planning and readiness through execution, closure, and handover.
- Establish a regular operating cadence to review delivery readiness, progress, risks, quality, safety, compliance, and closeout.
- Monitor delivery performance and KPIs, identify recurring gaps and emerging risks, and ensure corrective actions are assigned and followed through to closure.
- Drive consistent adoption of Ericsson processes, tools, governance requirements, customer commitments, and field delivery standards.
- Standardize practical checklists, quality gates, handover expectations, and escalation paths across the supported ASP scope.
- Reinforce EHS requirements and quality controls throughout the delivery lifecycle and coordinate targeted audits or field-quality reviews when required.
- Act as an escalation point for complex, high-risk, or recurring operational issues while supporting coordinators in developing their own problem-solving and decision-making capability.
- Coordinate with PIMs, technical experts, and other stakeholders when specialist support is required, ensuring clear ownership and follow-through.
- Use performance trends, audit findings, feedback, and lessons learned to continuously improve the enablement model, workflows, training, and governance.
- Support consistent onboarding and knowledge sharing as ASP-led delivery expands.
What you will bring
- BSc in Telecommunications, Computer Science, or equivalent.
- Typically 10-15 years of relevant experience in telecom field operations, project delivery, ASP coordination, or operational support.
- Demonstrated experience in functional leadership, coaching, mentoring, and capability development.
- Experience coordinating delivery across multiple stakeholders and managing operational risks, escalations, and performance follow-up.
- Working knowledge of RAN technologies (2G/3G/4G/5G), transmission technologies including microwave and fiber, power systems, site activities, and field quality requirements.
- Strong understanding of EHS requirements, delivery governance, quality controls, and change management.
- Strong end-to-end planning, prioritization, root-cause analysis, and corrective-action follow-up skills.
- Strong communication and stakeholder-management skills with the ability to provide constructive challenge and effective escalation.
- Customer-focused mindset with strong accountability, adaptability, and continuous improvement orientation.
- Proficiency in Excel and PowerPoint, with familiarity with project planning tools, KPIs, and reporting dashboards.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 792942
Skills Required
- Bachelor's degree in Telecommunications, Engineering, Business Administration, or a related field
- 5-10 years of experience in GSM field operations, telecom project coordination, mentoring, or operations support
- Strong knowledge of RAN technologies and equipment across 2G, 3G, 4G, and 5G
- Hands-on experience with RBS 6000 installation, script loading, alarm clearance, and fault management
- Knowledge of RF installation, testing, troubleshooting, and site acceptance activities
- Experience in technical site surveys, site planning, civil quality, and telecom installation standards
- Basic software commissioning, integration, and troubleshooting knowledge
- Knowledge of transmission technologies, including microwave and fiber networks
- Experience with Mini-Link solutions, microwave configurations, VLANs, XPIC, and E-Band technologies
- Knowledge of power systems, including DC systems, rectifiers, and batteries
- Ability to read and interpret technical drawings, Bills of Quantities, and site connections
- Strong understanding of EHS regulations and compliance requirements
- Experience with audits, inspections, KPI tracking, reporting, and governance activities
- Proficiency in Microsoft Excel, PowerPoint, and project management tools such as MS Project or Primavera
- Strong communication, presentation, coordination, and problem-solving skills
- Leadership capability and ability to work independently and within teams
- Proactive mindset, attention to detail, adaptability, responsiveness, and commitment to continuous learning
- Ability to work under pressure and meet project deadlines
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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