Vehicle Quality Controller
Location: Plot 41, Hampstead Avenue, Mildenhall, Suffolk, IP28 7AS
Department: Activate Accident Repair
Contract type: Permanent / Full-time
About the role
We’re looking for a Vehicle Quality Controller to join our team, and play a key role providing first-class quality control for all vehicles moving through the bodyshop, acting as a final point of sign-off before their return to the customer.
Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
Key responsibilities
- Visually inspect all vehicles in line with the provided job card.
- Highlight quality issues and liaise with the workshop controller to ensure re-work is delivered in a timely manner.
- Accurately complete all quality control documentation to AAR standards.
- Meet bodyshop set targets. e.g. 10 vehicles per day
- Adhere to all BS10125 standards
- Work with the site's receptionist to ensure that all vehicles are returned to customers within agreed SLAs.
- Maintain awareness of all Health & Safety requirements and lead by example
Benefits
We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:
- 33 days holiday, including bank holidays
- Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
- Enhanced maternity, paternity, adoption and shared parental pay
- Life assurance at three times your basic salary
- Free breakfasts and fresh fruit
- A birthday surprise for everyone
What you can expect from us
At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.
Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.
We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.
Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.
A bit about us
Activate Group is a fast-growing business approaching 1,000 team members nationwide.
We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.
We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.
We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
Our purpose & values
Our purpose underpins everything we do: Make someone’s bad day better
Our values define how we work with our team members, customers and suppliers:
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm - make small improvements often.
- Win together – Be a team player. Win together, learn together, respect each other.
Skills Required
- Experience visually inspecting repaired vehicles and identifying quality issues
- Ability to accurately complete quality control documentation to AAR standards
- Knowledge of and adherence to BS10125 standards
- Strong communication and liaison skills with workshop controller and site reception
- Ability to meet bodyshop throughput targets (e.g., ~10 vehicles per day)
- Awareness of Health & Safety requirements and ability to lead by example
What We Do
Activate Group is a UK-based company specializing in technology-led accident management services. They partner with motor insurers, fleets, and vehicle repairers to provide end-to-end claims management, repair triage, and vehicle maintenance solutions. Their mission focuses on delivering customer-focused, data-driven collision and repair management to streamline processes and enhance business performance for their clients.
