Jobs at Activate Group Limited

Manage customer complaints from receipt through resolution in line with FCA DISP requirements. Investigate cases, deliver fair evidence-based outcomes, identify vulnerable customers, and produce compliant written responses. Analyse complaint and operational data to uncover root causes, recurring themes, and systemic risks. Present improvement recommendations, coordinate stakeholders and service providers, maintain auditable records, and contribute to governance, audits, and complaint-handling process improvements.

Own the roadmap and product strategy for OEM-facing products, including AvantelIQ and Total Loss Avoidance. Build relationships with major automotive partners, translate requirements into product improvements, and collaborate with development, QA, UX/UI, and data teams on delivery. Define product metrics, monitor performance, support compliance, and identify automation and data-led opportunities. The role also contributes to establishing product management best practices across the organization.

Manages performance, compliance, audits, and business improvement across a regional network of automotive bodyshops and dealers. Analyzes operational data, monitors KPIs, conducts vehicle inspections, supports repair volume and profitability growth, and coaches sites on improvement plans. Builds relationships with work providers, promotes manufacturer programs, addresses customer feedback, and ensures adherence to repair, paint, environmental, and ADAS standards.

Owns growth across UK leasing and intermediary channels, primarily fleet management companies, brokers, insurers, and TPAs. Responsibilities include developing partnerships, acquiring new business, managing pipelines, leading tenders and bids, improving propositions, monitoring performance data, and coordinating cross-functional delivery. The role requires strong commercial judgment, relationship leadership, forecasting, and knowledge of fleet management, leasing, and claims intermediary markets.

Assesses accidental vehicle damage, prepares repair estimates, evaluates repair economics, and coordinates bodyshop production. The role monitors workflow, budgets, KPIs, customer service, complaints, warranty claims, and job cards. It communicates repair requirements to customers, workshops, insurers, and assessors, ensures compliance with approved repair times and safety requirements, and identifies uninsured damage or issues affecting vehicle performance and safety.

Oversee all bodyshop operations, including resource planning, workflow, production coordination, KPI and budget management, customer complaints, health and safety, compliance, recruitment, team performance, training, and employee engagement. The manager will ensure service-level agreements, repair deadlines, quality standards, profitability, and customer satisfaction targets are achieved while supporting other group sites when needed.

Repair accident-damaged vehicles to pre-accident condition using approved repair methods and manufacturer standards. Responsibilities include stripping and refitting trim, panels, and interiors; repairing dents and minor body damage; using measuring, jigging, welding, and smart repair equipment; and ensuring completed vehicles meet safety requirements.

Assesses damaged vehicles, prepares repair estimates, determines repair economics, and coordinates bodyshop production. The role manages workflow, capacity, KPIs, customer complaints, warranty claims, job cards, materials, and communication with customers, insurers, assessors, and workshop teams. It requires accurate repair qualification, negotiation, Audatex and Escribe training, compliance with Thatcham repair times, and awareness of vehicle safety and SMART repairs.

Clean, polish, vacuum, and prepare customer and courtesy vehicles for collection. Report damage, incidents, cleanliness issues, and delays to the appropriate teams while maintaining high customer service standards. Follow health, safety, housekeeping, insurance, and vehicle-use policies; complete fuel and driver logs and related paperwork. The role requires attention to detail, effective time management, communication skills, a full driving licence, and the ability to work with cleaning chemicals and equipment.

Drive new customer acquisition across fleet, transport, logistics, vehicle rental, and dealership sectors. Own the full B2B sales cycle from prospecting through contract signature, manage pipelines and CRM records, lead customer meetings and proposals, negotiate commercial terms, and collaborate with Solutions Engineering on ROI-based business cases. Support customer handover, monitor market intelligence, and travel extensively across the UK.

Manage and control bodyshop workshop operations to ensure efficient repair scheduling, resource utilisation, quality technical repairs, H&S compliance, customer service, output monitoring, and vehicle valuation to determine repair economics.

Manage workshop scheduling and resource utilisation to ensure efficient, high-quality vehicle repairs. Monitor output, enforce health & safety, liaise with logistics, value damaged vehicles, control wastage, and deliver excellent customer service.

Repair and refit vehicle body panels and trim to pre-accident condition using measuring equipment, body jigs, welding and smart-repair tools. Ensure repairs meet manufacturer and safety standards, report faults, and follow approved repair methodology.