Jobs at Activate Group Limited

Lead and own Activate Group's IT support and platform engineering, managing multi-site infrastructure, service desk, and platform strategy. Drive cloud-native, IaC, CI/CD and SRE practices, ensure availability, security, and performance, manage third-party suppliers, and act as senior escalation for complex incidents while building and developing the platform team.

Estimate vehicle repair costs, conduct visual inspections, manage daily bodyshop production and KPIs, handle customer complaints and warranty claims, prepare manual and system-based estimates, and ensure health & safety and accurate invoicing.

Visually inspect repaired vehicles against job cards and BS10125 standards, record quality documentation to AAR standards, identify defects and coordinate timely rework, meet daily throughput targets (e.g. 10 vehicles/day), ensure vehicles returned within SLAs, and uphold health & safety.

Manage and control bodyshop workshop operations to ensure efficient repair scheduling, resource utilisation, quality technical repairs, H&S compliance, customer service, output monitoring, and vehicle valuation to determine repair economics.

Handle high-volume inbound calls in a 24/7 contact centre, record information using Activate Group systems, meet SLAs and KPIs, collaborate across teams, resolve queries via calls and emails, and support administrative tasks following a 6–8 week training programme.

Handle a high volume of inbound calls for Activate Group’s 24/7 contact centre, provide exceptional customer service, record information accurately in company systems, meet SLAs and KPIs, support via email/administrative tasks, collaborate with internal teams and external companies to resolve queries.

Produce timely, accurate monthly management accounts and P&L analysis for AAR sites; reconcile balance sheets, manage cash flow, and present results to managers and executives. Work with budget holders to prepare budgets and forecasts, support year-end audits and external auditors, drive process improvements and controls, and provide finance business partnering and support to senior finance leaders.

Apprentice Vehicle Damage Assessor learns to inspect damaged vehicles and prepare repair cost estimates. The role combines on-the-job training, virtual and college-based learning (20% study time), mentorship, and occasional overnight college stays. Support and progression opportunities provided throughout the apprenticeship.

Manage bodyshop operations to ensure high-quality vehicle repairs, oversee workshop loading and resource utilisation, liaise with logistics, enforce health & safety, control output and efficiencies, communicate repair processes to staff and customers, value vehicles for repair economics, and minimise material wastage and customer damage.

Lead, coach and manage a contact centre team to deliver excellent customer service. Set KPIs, manage performance, recruitment, engagement, absence and escalations, and collaborate with People and Training teams to drive continuous improvement and retention.

Manage a defined region of Bodyshops to ensure manufacturer standards, improve compliance, increase repair and parts volumes, conduct audits and vehicle inspections, analyse performance data, produce reports, coach shops on improvement plans, and promote manufacturer programmes to meet KPIs and FTPR targets.

Own the day-to-day delivery of vehicle manufacturer Body & Paint programmes, acting as lead customer contact. Manage contract performance against KPIs/SLAs, direct cross-functional teams, resolve escalations, drive continuous improvement, and identify account growth and commercial opportunities.

Manage a regional network of repairers to meet client SLAs, onboard and monitor repairer performance, ensure compliance and data/reporting, resolve customer complaints, and drive performance improvements through analytics and relationship management.

Manage and resolve customer complaints per client and regulatory agreements, maintain accurate complaint logs, send acknowledgements and final responses, liaise with engineering, network and line managers to find resolutions, escalate to the Business Improvement Manager when required, and support root-cause analysis and process improvements.

Repair and refit vehicle body panels and trim to pre-accident condition using measuring equipment, body jigs, welding and smart-repair tools. Ensure repairs meet manufacturer and safety standards, report faults, and follow approved repair methodology.

Assess vehicle damage and validate repair estimates, ensure costs align with incident and customer rates, renegotiate inflated quotes, authorize repair work, and value total losses.

Repair and refit vehicle body panels to pre-accident condition using specialist equipment (measuring jigs, welding, smart repair tools), ensure safety standards, strip/refit trim and interior, and report faults on job cards.

Clean, wash, vacuum, polish and steam-clean customer and courtesy vehicles to a high standard. Communicate with customers and reception, report incidents, complete fuel and drivers' logs, and follow health and safety and housekeeping procedures.

Handle inbound and outbound calls from customers involved in vehicle accidents, qualify needs, promote and sell accident management services, record claim data in company systems, liaise with insurers/repairers, manage caseloads, and meet individual and team sales KPIs while ensuring regulatory compliance and high customer service standards.

Lead, coach and develop a contact-centre insurance team to deliver excellent customer service. Manage performance, recruitment, absence, engagement and escalations. Collaborate with People and Training teams, analyse engagement and drive continuous improvement and cross-department projects.