Vehicle Damage Assessor

Full Time 40 hours

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission. To deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive. We’ve got this!

What you'll be doing

• You will work within site guidelines to ensure the workflow of job cards to meet the volume targets and identify fast track repairs, ensure parts orders are accurate and follow purchase procedures
• You will be constantly reviewing repair methodologies to ensure all repairs are cost- effective
• You will collaborate with the policyholder and Direct Line Group engineering functions where vehicles are borderline repairable or beyond economical repair
• Provide service level agreements, ensuring customers are contacted regarding repairs and non-related damage and where applicable agree amended repair hours with the workshop leadership teams and technicians
• You will be accountable for Health and Safety regulations, company health and safety procedures appropriate to role
• You will achieve and maintain and embed all "standard methodology" and "lean activities" as instructed by business strategy.

What you'll need:

This is a permanent role reporting to the Lead Vehicle Damage assessor

The future is exciting now the technologies used in Body Shops are evolving every day, which is really helping us re-shape vehicle repair industry. That's why we're excited to grow our teams and looking for people to join us.

• Vehicle Damage Assessor salary up to £40k plus benefit package

All roles are at the heart of our Auto Services business and you'll need be enthusiastic, upbeat and committed to delivering the best repair service.

We would like you to have had previous experience in a similar role with the following skills:

• Experience of vehicle repair methods
• Knowledge of Thatcham repair methods, Audatex and ATA qualification
• You will ensure you achieve company and personal targets.

As you can imagine Health and Safety and working to industry standards is important to us. We always ensure our teams and customers safety at each stage of the repair process, ensure tasks are carried out in compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• Employer contributed pension

• Annual company bonus

• Discounts on Insurance products

• Generous holiday allowance

• Flexible benefits package including optional health and dental insurance

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus, many more

Direct Line Insurance Group is now owned by Aviva Plc.  If you are successful in your application, you may initially receive a Direct Line offer and contract of employment; however, your employment will transfer to Solus Limited from 1 July 2026 under TUPE. From that date, some terms and conditions of employment will change, including bonus, incentive and pension arrangements. 

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