Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
Veeam Backup for Microsoft Office 365 is a comprehensive solution intended to back up and recover data of Microsoft Office 365, on-premises Microsoft Exchange, and on-premises Microsoft SharePoint organizations, including Microsoft OneDrive for Business.
Cirrus by Veeam is an offering that combines the confidence and reliability of Veeam’s backup and restore capabilities with the ease of use and simplicity of Backup-as-a-Service (BaaS).
Your tasks will include:
- Providing technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing;
- Acting as a technical focal point in relationships with fellow IT Professionals;
- Researching and troubleshooting customer problems and inquiries;
- Updating and working on assigned cases in a timely manner;
- Contributing to documentation to build Veeam’s knowledge base;
- Documentation of all customer interactions accurately and within SLA in our CRM tool;
- Contributing to documentation to build Veeam’s knowledge base;
- Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
What we expect from you:
- Fluent in Japanese (reading/writing/speaking)
- Working proficiency in English (reading/writing/speaking);
- Previous troubleshooting/administration experience is required;
- Familiarity with at least some of the following areas: Microsoft Office 365, Azure, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2) advanced user or administrative level, Practical understanding of TCP/IP (OS, firewalls configuration);
- Familiarity with REST API concepts;
- Ability to quickly learn, understand, and explain technical information;
- Ability and desire to take ownership of client issues through resolution;
- Excellent time management skills;
- Ability to work in a fast-paced environment.
What we offer:
- Annual flexible spending allowance for health and well-being
- 401k retirement plan
- Monthly subscription benefit
- Veeam Care Days – additional 24 hours for your volunteering activities
- WFH flexibility
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program
Please note: If the applicant is permanently located outside Japan, Veeam reserves the right to decline the application.
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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
Top Skills
What We Do
Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing data. Veeam has 400,000+ customers worldwide, including 82% of the Fortune 500 and 69% of the Global 2,000. Veeam’s 100% channel ecosystem includes global partners, as well as HPE, NetApp, Cisco and Lenovo as exclusive resellers, and boasts more than 35K transacting partners worldwide.
