Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers
We are now looking for Veeam Backup for Linux Engineer.
This will be an onsite role based in Bangalore, India.
Your tasks will include:- Performing troubleshooting and analysis, including log file investigation
- Acting as a technical focal point in relationships to fellow IT Professionals
- Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
- Documenting of all customer interactions accurately and within SLA in our CRM tool
- Fluent English (reading/writing/speaking)
- System administration skills
- Strong TCP/IP knowledge
- Strong knowledge of Linux-based OS (booting, initialization systems, package management, kernel modules management, process management, OS monitoring, storage management, filesystems, networking, tools)
- Experience in installing, configuring, and maintaining services on Linux-based OS
- Familiarity with Nutanix AHV hypervisor and related technologies (Prism interface, REST API explorer, aCLI, nCLI, ADFS concepts, KVM technology, NCC). Experience with VMware, Hyper-V will be a plus.
- Familiarity with Oracle database concepts (11g, 12c, and 18c, Windows and Linux implementations)
- Familiarity with Oracle RMAN tool and ability to use this tool for database backup and recovery
- Familiarity with Oracle RAC (Real Application Cluster) concepts
- Familiarity with SAP HANA database concepts
- Familiarity with the fundamentals of scripting languages (bash, Python)
- Familiarity with security concepts (firewalls, access control (SELinux, AppArmor))
- Experience with UNIX (BSD, AIX, Solaris, HP-UX) will be a plus
- Analytical and problem-solving skills
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
- Family Medical Insurance
- Annual flexible spending allowance for health and well-being
- Life insurance
- Personal accident insurance
- Employee Assistance Program
- A comprehensive leave package, including parental leave
- Meal Benefit Pass
- Transportation Allowance
- Monthly Daycare Allowance
- Veeam Care Days – additional 24 hours for your volunteering activities
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program
Please note: If the applicant is permanently located outside India, Veeam reserves the right to decline the application.
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Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing data. Veeam has 400,000+ customers worldwide, including 82% of the Fortune 500 and 69% of the Global 2,000. Veeam’s 100% channel ecosystem includes global partners, as well as HPE, NetApp, Cisco and Lenovo as exclusive resellers, and boasts more than 35K transacting partners worldwide.
