Variable Annuities Operations Specialist

Job Description:

Position Overview
Our Variable Annuities Specialist is responsible for handling and processing a variety of annuity transactions with precision, ensuring compliance with company policies and regulatory requirements. This role focuses on managing end-to-end service requests, maintaining accurate documentation, and executing complex transactions related to annuities. The specialist must possess in-depth knowledge of variable annuity products, enabling them to navigate and process transactions with a high degree of accuracy and attention to detail.
We’ve embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.
Responsibilities

• Demonstrate a comprehensive understanding of variable annuity products, to process transactions efficiently and with attention to detail.
• Accurately document and process records in accordance with department policies and regulatory guidelines, ensuring consistency and quality.
• Address issues related to annuity transactions and escalate concerns when necessary, using problem-solving skills to ensure compliance and operational efficiency.
• Navigate multiple administrative systems and utilize workflow and imaging tools to manage and document necessary information related to annuity products.
• Investigate and resolve operational questions or issues that may arise during transaction processing, following up as needed to ensure timely resolution.
• Identify, recommend, and implement ongoing process improvements in alignment with regulatory requirements and company standards.
• Adhere to Service Level Agreements (SLAs) and meet individual/team performance metrics.
• Maintain compliance with all company policies and procedures, ensuring regulatory and job training requirements are completed successfully.
• Collaborate with internal departments to ensure operational efficiency and meet internal and external client expectations.
• Work core business hours between 10:30 AM and 7:00 PM EST.

Skills and Abilities

• Strong ability to comprehend and manage complex annuity-related information.
• Capacity to adapt to ever-evolving technologies and processes within the organization.
• Excellent analytical and organizational skills with high attention to detail in transaction processing and documentation.
• Strong problem-solving abilities, with a focus on identifying underlying issues and ensuring accurate resolutions.
• Ability to handle multiple tasks efficiently while maintaining attention to detail and meeting deadlines.
• Excellent verbal and written communication skills for internal documentation and team collaboration.
• Ability to work collaboratively in a team environment while maintaining a self-driven and proactive approach to tasks.
• Proficiency in navigating multiple systems and tools used for transaction management and documentation.

Education

• H.S. Diploma or Equivalent Required
• Bachelor's Degree Preferred

Experience

• 3-5 Years customer service experience Required
• Experience with individual life insurance/annuity products Required

Licenses

• FINRA Series 6 Required

Base Salary Range: $65,000 - $75,000

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.