Job Description:
What You'll Do
Conduct diagnostic site engagements. Perform comprehensive health checks across all operational areas — gate, yard, dock, shipping/receiving, hardware, integrations, and data integrity. Assess solution configuration against actual operational workflows. Identify gaps between how the system is set up and how the site actually runs.
Fix problems in real time. Reconfigure asset operations, create or edit workflow buttons, adjust yard maps, set up filters and dashboards, build scheduled reports, and tune system settings during the visit. The pilot visits proved that on-the-spot resolution builds more trust and momentum than a follow-up email ever will.
Assess and troubleshoot hardware. Inspect yard truck installations (readers, antennas, tablets, cabling, beacons), gate infrastructure (kiosks, desk antennas, cellular antennas), and RFID tag deployment. Identify misaligned antennas, non-functional readers, improperly installed equipment, and connectivity issues. Coordinate with installers and Support for repairs that require technician follow-up.
Train and enable users at every level. Deliver hands-on training to gate staff, yard drivers, dock supervisors, and operations managers — tailored to their specific workflows and pain points. Demonstrate features customers didn't know they had. Rebuild confidence in the system through competence, not promises.
Produce actionable deliverables. Complete Health Check artifacts and Value Scorecards per the Value Realization framework. Write engagement reports that document findings, actions taken, outstanding items, and 30/60/90-day follow-up plans with named owners and target dates.
Identify commercial opportunities. You'll see things on-site that no one else in the organization sees — integration gaps, unused modules that would solve real problems, adjacent sites that should be mapped, hardware that needs quoting. Surface these to Sales and CSMs with context and credibility, not as leads on a spreadsheet but as solutions to problems you watched the customer struggle with firsthand.
Contribute to the playbook. Document patterns, share field intelligence with the team, and help refine the diagnostic methodology. Every engagement makes the next one better — but only if the learning is captured and shared.
What You Bring
- 5+ years in a technical, customer-facing role in supply chain technology, logistics operations, or distribution/warehouse management — Solutions Engineer, Technical Consultant, Senior Support Engineer, Implementation Specialist, or equivalent
- Deep working knowledge of yard management operations — gate check-in/check-out workflows, yard moves, dock door assignment, trailer status lifecycle, driver operations, and the interplay between YMS and WMS/TMS systems
- Hands-on experience with RFID/RTLS hardware — readers, antennas, tags, tablets, GPS trackers, and the physical infrastructure that makes automated yard visibility work. You can troubleshoot a non-scanning reader, recognize a misaligned antenna, and assess an installation without waiting for a technician
- Ability to configure and optimize SaaS applications — you're comfortable building asset operations, setting up filters and dashboards, creating scheduled reports, and adjusting system workflows in a live customer environment
- Consulting mindset — you diagnose root causes, not just symptoms. When a customer says "the system doesn’t work," you understand that the real issue might be a gate SOP, a data entry habit, a misaligned antenna, or an integration mismatch — and you know how to figure out which one
- Exceptional communication skills across all levels — you can explain RFID physics to a yard driver and present a value summary to a site GM in the same afternoon
- Resilience and adaptability — no two sites are the same, conditions are often challenging (outdoor yards, weather, skeptical users), and you need to build trust quickly with people who may have lost confidence in the solution
- Direct experience with Kaleris YMS (PINC), Blue Yonder, Manhattan, SAP EWM, or comparable yard/warehouse management platforms
- Experience with integration troubleshooting — API, EDI, or middleware between YMS and WMS/TMS/ERP systems
- Must be able to travel 40-50% of the time.
This role may be designated at a Sr Consultant level, contingent upon relevant experience and expertise.
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What We Do
Kaleris is a leading provider of cloud-based supply chain execution and visibility technology solutions. Many of the world's largest brands rely on Kaleris to provide mission-critical technology for yard management, transportation management, maintenance and repair operations, terminal operating systems, and ocean carrier and vessel solutions. By consolidating supply chain execution software assets across major nodes and modes, we address the dark spots and data gaps that cause friction and inefficiency in the global supply chain.
