MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)
We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, Sheraton Vacation Club and Westin Vacation Club. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!
We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team in Bangkok.
By joining our team, an attractive package awaits you:
Opportunity to earn additional monthly incentive
5-day work week
Supportive and fun working environment
MEMBERSHIP ADVISOR (ENGLISH & JAPANESE SPEAKING)
(BASED IN BANGKOK)
The Membership Advisor will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.
Job Responsibilities:
Handle in-bound calls within corporate service levels
Assist customers in vacation planning and worldwide hotels reservations
Answering customer enquiries and resolving customer care issues
Optimize booking opportunities and promoting member retention and loyalty
Answer emails with accuracy, clarity and simplicity in a customer friendly manner
Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved
Job Requirements:
Candidate must possess at least a Diploma or higher.
2 years of working experience in the related field is preferred
Customer service oriented
Good Communication Skills
Excellent telephone etiquette, good written and verbal communication skills
Experience with travel related reservation system will be an advantage
Ability to multi-task and work independently with minimal supervision
Required language(s): This role is expected to communicate to English or Japanese speaking guests. Knowledge of English/Japanese language is essential.
If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Skills Required
- Fluent Japanese and English (bilingual communication)
- Experience handling inbound customer calls and delivering high-quality customer service
- Proficiency with Siebel CRM
- Proficiency with Microsoft Word and Microsoft Excel
- Experience using timeshare/vacation systems (MySource, Universe, CRIS, PURE, OSCAR, iServices, MortgageServe, PSAR, TimeshareWare)
- Ability to manage written correspondence within 48 hours and document case history accurately
- Ability to assist with finance-related owner inquiries (maintenance fees, account status)
- Knowledge of exchange processes and Marriott Rewards liaison procedures
What We Do
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands. Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true. Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team. Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
