This position is responsible for monitoring, updating and satisfying all current Interval pending requests, offering quality customer service and sales, and all travel related services.
As a Vacation Assistance Advisor at Marriott Vacations Worldwide (MVW), you will be responsible for making meaningful moments for customers and potential owners. This position requires computer proficiency and the ability to swiftly navigate multiple systems/applications to access and accurately input data into proper fields, typically, while using multiple computer monitors.
You will add to the success of the MVW team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations.
Join our expanding team and become a valuable member where meaningful moments are made together.
Duties and Responsibilities
- Monitors and satisfies all Interval pending requests by confirming members and providing excellent customer service.
- Contacts Interval members to offer alternates resort or alternate experience and/or make request more confirmable.
- Responsible for contacting members every 30 days to inform them of the status of their request.
- Educates Marriott member on special Marriott internal request program and our services to help maximize benefits.
- Provides service to the return calls received from members.
- Makes changes or updates information on pending requests.
- Offers travel related services (i.e., Eplus, Insurance) to members.
- Maintain current knowledge of each resorts group quality rating and exception variables in order to appropriately confirm an exchange request to assure the highest member satisfaction level possible.
- Responsible for meeting department goals (i.e. confirmation and renewal).
- Maintain daily staffing goals.
- Maintain minimum monitoring score by following the department monitoring guidelines as required.
- Performs other related duties as required.
Knowledge, Abilities, and Skills
- Must be detail oriented and possess excellent organizational skills.
- Must be able to manage time, set priorities, and meet deadlines.
- Must possess initiative and excellent follow-up skills.
- Must have excellent problem solving skills.
- Must be able to communicate effectively both orally and in writing.
- Must have excellent customer service skills.
- Must possess sales experience.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Skills Required
- Computer proficiency and ability to navigate multiple systems and applications
- Detail-oriented with excellent organizational skills
- Ability to manage time, set priorities, and meet deadlines
- Initiative and excellent follow-up skills
- Excellent problem-solving skills
- Effective oral and written communication skills
- Excellent customer service skills
- Sales experience
- Flexible schedule
What We Do
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands. Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true. Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team. Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
