UX Writer

Join Us!
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday).
This requirement does not apply to support specialist positions.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
Job Summary & Responsibilities
This role will own product language and support content for First Dollar, a subsidiary of Inspira Financial. They will report to the Content Strategy Manager on Marketing, and work closely with Design, Product, and Support. This is a new role, and will be the first role whose primary responsibility is the words we use in the product. We offer a suite of software tools and APIs that enable organizations to launch and manage pre-tax accounts (like an HSA), lifestyle benefits, rewards programs, and supplemental benefits.
The Team:
The First Dollar Marketing team includes our content manager, lifecycle manager, and team director. Our backgrounds include early-stage tech, well-known consumer brands, and non-marketing roles like teaching. We enjoy collaboration and feedback, as well as trying to understand what the engineers meant to say. We look forward to learning from your expertise. We work closely with the many other operations teams, which include Support and Implementation. This role will also collaborate closely with Design and Product, serving as a glue between Marketing, Product, and Design teams.
Responsibilities:

• Champion the First Dollar voice across all product touchpoints, simplifying language for benefits.
• Cut through industry jargon and acronyms to simplify benefits with language people understand.
• Craft concise, purposeful copy that helps users navigate and achieve their goals within our product ecosystem.
• Collaborate closely with Product and Design leads to create helpful support content for new features.
• Create new help centers and manage our support content in Intercom to maintain one source of truth and ensure partner admins, employer admins, and employees access content in the appropriate branded experience.
• Uphold our brand standards and keep language consistent across the entire Benefit Suite.
• Build and evolve our content style guide, setting and maintaining the standards for ourselves and the industry.
• Work directly in Figma to integrate copy into designs.
• Proactively spot content opportunities and turn them into user experience improvements.

Preferred Qualifications

• A bachelor's degree, or equivalent, in Journalism, Communications, English, or Design.
• 2-4 years of experience.
• A certificate in Content Design or UX Writing.
• Industry experience with FSAs, HRAs, HSAs, LSAs, and Commuter benefits.
• A portfolio that demonstrates your ability to simplify the complex.
• Experience with Figma and Intercom.
• Have proven experience in UX writing and/or content design.
• Excel at translating complex concepts into straightforward language that humans understand.
• Have navigated writing for different user types and scenarios within software applications.
• Can explain the why and how of completed work.
• Can point to examples where you've developed and implemented content guidelines.

Compensation & Benefits
$58,000-$75,000 per year