Jobs at Inspira Financial

Reviews client contracts and fee schedules, configures billing items and GL revenue routing, processes billing requests, reconciles revenue accounts, supports month-end close, maintains audit documentation, and coordinates with Sales, Implementation, Client Services, and Accounting to ensure accurate billing and revenue recognition.

Manages end-to-end benefit plan implementations from pre-sale consultation through post-sale administration. Serves as the primary client contact, coordinates stakeholders, develops project plans, tracks issues and deadlines, resolves implementation challenges, evaluates exceptions, manages costs, and supports complex account and benefit structure recommendations. The role also represents implementation services in finalist meetings and identifies cross-selling opportunities.

The Sr. Salesforce Architect oversees the design and architecture of Salesforce solutions, collaborates with stakeholders, and drives digital transformation through best practices in development and integration.

Supervise and develop a high-volume customer support team serving HSA, FSA, HRA, COBRA, and commuter service account holders. Manage service levels, quality, attendance, call metrics, escalations, and performance KPIs. Coach employees, conduct reviews, support hiring and training, collaborate with HR and cross-functional teams, and provide product feedback to improve services and operations.

Leads the West region’s Mid-Market and Small Group sales team, managing approximately 10–12 direct reports. Responsibilities include coaching sellers, improving pipeline discipline, forecasting revenue, progressing deals, setting CRM and activity standards, supporting broker relationships, recruiting, onboarding, and addressing performance issues. The manager owns the region’s combined new-business target, develops sellers across consultative and transactional sales motions, and travels periodically for field coaching, client meetings, and industry events.

Leads the East region’s Mid-Market and Small Group sales team, coaching sellers, managing pipeline and forecasts, driving quota attainment, and developing talent. The role oversees approximately 10–12 direct reports, supports broker and consultant relationships, attends client and industry events, contributes to sales-model improvements, and partners cross-functionally on hiring, onboarding, performance management, and seller development.

Owns the enterprise AI engineering foundation, including shared AI platforms, semantic routing, model hosting, gateways, operations, agentic pipelines, and multi-agent orchestration. The role establishes architecture and standards, delivers secure production AI services, develops evaluation and governance capabilities, manages AI economics, prototypes emerging technologies, mentors senior engineers, and partners with security, risk, compliance, and data governance teams in a regulated financial and healthcare benefits environment.

Leads enterprise new-business growth for health and benefits solutions, including go-to-market strategy, sales team development, pipeline discipline, consultant and broker relationships, strategic employer pursuits, forecasting, and cross-functional coordination. Owns enterprise revenue targets, competitive intelligence, sales operating standards, and performance KPIs while personally supporting complex, executive-level opportunities and consultant-led RFPs.

Leads and builds a dedicated Retirement & Wealth marketing organization spanning product, segment, brand, communications, demand generation, lifecycle engagement, sales enablement, creative, and marketing operations. Develops integrated B2B, B2C, and B2B2C strategies, drives demand and asset growth, oversees customer engagement and marketing technology, and connects investment to measurable revenue, pipeline, retention, and brand outcomes. Partners with executive leadership and cross-functional teams in a regulated financial-services environment.

The Senior Security Engineer supports application security, vulnerability assessments, penetration testing, code reviews, security training, and secure SDLC practices. Responsibilities include third-party risk assessments, audit evidence collection, policy and compliance support, vulnerability research, incident response, security metrics, and remediation tracking. The role also administers security-system access, collaborates cross-functionally, guides junior engineers, responds to inquiries, and participates in a rotating one-week-per-month on-call schedule.

Leads DevOps and platform engineering initiatives by designing CI/CD pipelines, automating cloud infrastructure, supporting Kubernetes deployments, integrating security and observability controls, and improving developer productivity. Partners across engineering, security, SRE, and architecture teams to establish standardized delivery practices, self-service platforms, engineering metrics, and scalable cloud-native solutions. Mentors engineers and drives technical standards across multiple teams.

Leads product design initiatives for Retirement & Wealth digital products from discovery through delivery. Conducts user research and usability testing, creates wireframes, flows, prototypes, and high-fidelity designs, and partners with Product, Engineering, Content, QA, and business stakeholders. Maintains scalable design systems, component libraries, and Storybook documentation while improving design-to-development workflows. Uses AI-assisted tools responsibly to accelerate ideation and execution, influences product direction, and advocates for consistent, user-centered experiences.

The Collections Specialist conducts funding reconciliations, identifies overdue plan sponsor balances, manages collections tracking, and performs outreach to recover funds. Responsibilities include negotiating payment plans, documenting collection activities, updating management, supporting reconciliation work, maintaining procedures, and escalating issues. The role requires strong communication, negotiation, Excel, analytical, critical-thinking, and record-keeping skills, along with accounting, collections, or audit experience.

Leads the Level 1 Partner Support Services function, overseeing support operations, staffing, budgets, service-level performance, incident triage, escalations, workforce planning, and continuous improvement. Manages supervisors, team leads, and frontline staff while developing support processes, documentation, knowledge management, automation, self-service, and governance. Partners with Technical Operations, Engineering, Account Management, Relationship Management, and Operations leadership to improve issue resolution and partner satisfaction.

Owns major product roadmap components and strategic initiatives for software applications. Defines product outcomes, writes epics, features, and user stories, partners with engineering and UX, leads Agile delivery, coordinates client support, manages release plans, develops training and support materials, and applies user acceptance testing and AI/ML workflow knowledge.

Designs, administers, maintains, and supports hybrid cloud infrastructure across Azure, VMware, networks, operating systems, databases, and security appliances. Builds CI/CD pipelines and Infrastructure-as-Code deployments, manages Kubernetes and AKS environments, configures cloud-native services, supports disaster recovery, and troubleshoots infrastructure and SQL Server issues. The role also maintains Active Directory, mentors engineers, improves reliability and cost efficiency, supports business applications, and collaborates with technical and business teams.

Manages real-time workforce operations for multi-department contact centers by monitoring performance, adjusting staffing and schedules, balancing skills and volumes, and administering overtime and time off. Produces reports, compares results against forecasts, analyzes workforce metrics, resolves issues, coordinates with operations and vendors, and recommends process improvements. The role also mentors team members and supports service-level and financial objectives.

Leads product vision, strategy, roadmaps, and delivery for Retirement & Wealth digital products. Translates customer and business needs into solutions, prioritizes features using data and market insights, tracks OKRs and KPIs, develops business cases, and collaborates with Technology, Design, Marketing, Sales, and business stakeholders. The role also mentors product managers and business analysts and drives measurable customer and business outcomes.

Develops and supports enterprise Salesforce solutions across the full software delivery lifecycle. Responsibilities include Apex and Lightning Web Components development, Salesforce configuration, integrations using REST and SOAP APIs, architecture contributions, automated deployments, code reviews, troubleshooting, documentation, and production support. The role collaborates with product, business, architecture, and engineering teams while promoting scalable, secure, maintainable solutions and continuous platform improvement.

Provides technical and functional administration for the NICE CXone contact center platform. Responsibilities include configuring IVR workflows, users, campaigns, skills, and dashboards; integrating CXone with external systems; troubleshooting application and telecom issues; monitoring support queues; managing incidents and vendors; documenting processes; supporting testing and releases; analyzing interaction data; and training internal teams. The role also focuses on system reliability, compliance, security, performance, continuous improvement, and business-unit support.