Inspira Financial Offices

Provides technical and functional administration for the NICE CXone contact center platform. Responsibilities include configuring IVR workflows, users, campaigns, skills, and dashboards; integrating CXone with external systems; troubleshooting application and telecom issues; monitoring support queues; managing incidents and vendors; documenting processes; supporting testing and releases; analyzing interaction data; and training internal teams. The role also focuses on system reliability, compliance, security, performance, continuous improvement, and business-unit support.

Designs, administers, maintains, and supports hybrid cloud infrastructure across Azure, VMware, networks, operating systems, databases, and security appliances. Builds CI/CD pipelines and Infrastructure-as-Code deployments using Terraform or ARM templates, supports Kubernetes and AKS environments, configures Istio and Helm, and develops disaster recovery solutions. Troubleshoots infrastructure and SQL Server issues, improves reliability and cloud costs, maintains operational documentation, mentors engineers, supports tickets and critical incidents, and collaborates with development, client service, and business teams.

Supports the reliability and operational excellence of health benefits systems involving HSA administration, banking integrations, compliance, and money movement. Responsibilities include independently resolving escalations, monitoring dashboards and logs, triaging incidents, executing data corrections, maintaining runbooks, analyzing recurring support issues, and collaborating with engineering, product, treasury, and operations teams. The role also mentors teammates, contributes to postmortems, improves troubleshooting processes, and uses AI tools for prototyping and debugging.