UX Writer

About the Role

A Mobility UX Writer will spend their time solving frictions to users across Indonesia, Singapore, and Vietnam from their day one. Their scope will cover main services like GoCar, GoRide, the upcoming transport usecases and the future of an everyday app.

What You Will Do

• Lead the content designing process in assigned streams involving stakeholders from Designers, Researchers, Illustrators, Product Managers, Business Teams, Marketing, Legal, and others, following the pre-defined processes but also able to identify rooms for improvement during the processes
• Effectively deliver features and improvements per agreed mass timelines with high-quality output
• Strategize for how Gojek better communicates to their users
• Contribute to team discussions in improving collective quality output 
• Closely and intensely collaborate and communicate with stakeholders in given contexts such as: gathering feedback, aligning thoughts to reach an agreement, giving feedback to stakeholders, resolving conflicts, and so on

What You Will Need

• Proficient in English and Indonesian grammar. Have a knack for languages and their role in society, daily conversation, device-mediated communication, and others.
• Excellent understanding of writing fundamentals, such as structured thinking, critical and creative thinking, context gathering, research, problem-solving, seeking feedback, and prioritization.
• Able to think beyond common structures, but generate original ideas and craft copywriting
• Able to think like a UI/UX Designer
• Insatiable curiosity to understand your customers and how to make their live better
• Strong self-driven purpose of work and possess a high initiative of doing what’s right and not what’s easy
• A rich understanding of Indonesians and how they go about their daily lives
• Fearlessness in getting your hands dirty to find out root causes, or to validate your design, through qualitative and quantitative research
• Remarkable communication in collaborating with stakeholders and advocating your work
• Confident and independent self-management, project management, and leadership
• Tenacity and self-edit

About The Team

We’re a dynamic team of high-striving individuals who want to grow and learn. You will have room to explore and make independent decisions. You will get to know and be able to implement leading industry practices.We’re a community where we encourage experiments, data-informed leaps, breakthroughs. We’re language nerds and obsessed with creating delightful, boundary-pushing communication in-line with Gojek’s brand voice.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek 

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.