The Role
Collaborate with cross-functional teams to create user-focused content, improve customer experience, and manage projects while adhering to style guides.
Summary Generated by Built In
Our Journey
ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.
Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop.
Your Adventure Ahead
- Design and strategy:
- Support product managers, engineers, designers, and stakeholders to understand business objectives, needs, and constraints, while creating thoughtful solutions with impact.
- Apply a user-focused UX writing and content strategy perspective to enhance product design and maintain consistency in style and presentation.
- Conduct user research and use quantitative and qualitative data to find ways to improve customer experience through content.
- UX writing craft and execution:
- Collaborate with UX, research, product, engineering, brand, and commercial teams to ensure a unified customer journey.
- Craft simple, useful, and engaging content for better user experience through clear information structure, meaningful copy, unambiguous terminology and concise language. This applies to interface content, product education materials, product names, terminology, and other content across ShopBack products.
- Follow style and localisation guides to ensure that content is global-friendly and device-compatible, maintaining brand and design harmony.
- Manage multiple concurrent projects, escalating capacity and design decisions in a timely manner, and present solutions to the working team.
- Seek and integrate feedback from cross-functional stakeholders and teammates and work with managers to optimise speed and impact.
- Initiative:
- Advocate for high-quality content design and best practices, enhancing the organisation’s understanding of good vs great content design.
- Help maintain and enforce content and writing guidelines across the organisation.
- Suggest ideas to improve content and design operations.
Essentials to Succeed
- A strong work ethic, an open mind, attention to detail and consistency, and a very sharp eye for typos.
- 3+ years of professional experience writing and designing content for web and mobile products, and applying style, tone and voice guides to your writing.
- Native-level spoken and written English competence, with strong communication skills.
- Ability to think logically, and to imagine copy and content as part of a system.
- Ability to present and defend content and design choices in the context of product strategy and user/cultural insights, via a persuasive, collaborative approach.
- Experience in stakeholder management and engagement.
- Commitment to meeting deadlines and ability to maintain a high standard of work while handling multiple projects simultaneously.
- Bachelor’s degree or diploma in design, communications or a related field.
- Case studies of work across multiple platforms – please be sure to include a link to this in your CV.
Bonus points if you...
- Have experience with writing and designing for global products and knowledge of localisation processes.
- Have worked on taxonomy and structured content.
- Have mad Excel skills.
- Are an expert ShopBack user.
- Love solving puzzles.
ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
Flow Day Thursday (1-day a week, optional to work from home or office)
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
Top Skills
Content Strategy
User Research
Ux Writing
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The Company
What We Do
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets.
Driven by the vision to become the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.
Founded in 2014, ShopBack now powers over US$4 billion in annual sales for over 20,000 online and in-store partners, with over half a million transactions happening via the platform daily. In 2022, ShopBack expanded its offerings into the realm of financial services with the launch of ShopBack Pay and PayLater - providing members with responsible and convenient payment options at checkout, while empowering partners with more ways to engage potential customers.
Merchants and brand partners interested in collaborating can connect with us here: https://corporate.shopback.com/partnerships
