UX Writer Intern

Your Adventure Ahead

• Scope of work:
• Collaborate with designers, other UX writers and product managers to design and build delightful products and features.
• Contribute ideas on messaging, and information structure, and write clear, concise and considerate copy to guide ShopBack members in their interactions with ShopBack app, website and browser extension.
• Support user research activities like user interviews, surveys, usability testing and synthesising data.
• Maintain and contribute to existing ShopBack content guide, and advise marketing, campaign and customer service teams on voice, tone and style.


• What you will do and learn:
• Solve complex problems: Your goal is to simplify the user experience. You'll transform tricky technical challenges and business needs into designs that are as easy to use as your favourite mobile app.
• Gather user insights: You'll use appropriate research methods to learn about our users and their needs. This helps us identify problems and develop with solutions that make sense.
• Craft intuitive user interfaces: You'll work with designers to develop beautiful, easy to understand user interfaces.
• Design for everyone: Working alongside the localisation manager, your copy, as part of the design, will be adaptable across various product features and resonate with users from 13 different countries and cultures.
• Measure impact: Data is our compass. You’ll look at both numbers and feedback from users to create designs that are not just stylish, but also grounded in evidence.
• Advocate for users: You’ll get to know our users inside out - how they use our product, what they’re thinking when they’re on a particular task or screen. You’ll advocate for an improveduser experience and propose ideas to enhance it.
• Influence the product roadmap: You'll collaborate closely with our product team to prioritise problems to solve and experiment with ideas to improve the product.
• Collaborate with many teams: You'll work closely with product managers, engineers, data and research experts, our marketing teams, and business leaders every day, in a fast-moving environment. It's a big team effort to make our product great!


• What it's like working here:
• Let's own our challenges! Here, we're more than just job titles. When a problem arises, everyone has the power to step in and make a real impact on our organization and the products we create.
• Every day is a chance to improve. Perfection isn't our starting point; we believe in learning and adapting as we move forward, whether it's in product development or our own professional growth.
• We succeed as a team. Our focus is on shared success, not individual triumphs. By bringing together our diverse skills, backgrounds, and perspectives, we're better equipped to tackle even the most difficult tasks together.

Esentials to Succeed

• We're on the lookout for someone special, and here's the kind of profile we're excited about:
• You’re good with words: You understand tone and nuance, pace and rhythm and can write in many styles to communicate the same message. You have writing samples that demonstrate your ability
• You’re a problem solver first and a writer second: You approach a design task as a user problem to solve, and know that content is nothing without context. Case studies of your previous work clearly articulate how you solve problems.
• You have a good UX foundation: You can articulate what good user experience means, and are able to break down the elements of a good experience.
• You’re a quick learner: As a UX writer, you’ll have to quickly understand the problem, product features, user journeys and front-end and back-end systems involved in the environment. You’ll also need to get comfortable with design tools, design patterns and content guidelines in a short time.
• Effective communicator: You're good at engaging with users, collaborating with internal stakeholders, and liaising with engineers and clearly articulate what you mean without fluff.
• Proactive: You thrive in a fast-paced environment. You're the kind of person who takes the initiative and tackles challenges head-on.
• E-commerce interest: You have a genuine interest in the e-commerce sector, and it's a field you're enthusiastic about.


If this sounds like you, we'd love to hear from you. Let's chat about how you could be an exceptional addition to our team! Apply now with your resume and portfolio (must have).