AutoZone’s UX Research Manager will have a passion to understand the “why” behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader, driving AutoZone’s strategic and tactical UX Research roadmap to support design and product teams across the enterprise.
The UX Research Manager is a strategic, hands‑on research leader who drives deep user understanding across B2C, B2B, and employee experiences. This role provides thought leadership in mixed‑methods UX research, leveraging a broad range of qualitative and quantitative methods such as usability testing, surveys, journey mapping, ethnography, interviews, and A/B testing to inform design and business decisions.
The UX Research Manager leads multiple research initiatives, synthesizing insights to prioritize opportunities and shape an overarching UX Research roadmap. They are capable of independently executing the full research lifecycle when needed, from research planning and recruitment to analysis, synthesis, and stakeholder presentations. With strong interpersonal, communication, and project management skills, they translate complex findings into clear, actionable recommendations and build trusted relationships across teams. This role requires adaptability, curiosity, and a continuous learning mindset.
- Oversee the triangulation of UX Research findings with analytics and marketing data to make data-driven design and product recommendations across the enterprise for retail, commercial, and store systems teams
- Prioritize the research roadmap in support of omnichannel experience strategies
- Guide the UX Research team to deliver a mix of strategic and tactical insights, in support AutoZone’s customer and employee-facing digital products
- Contribute to strategic and executional research projects, including independent research contributions
- Provide insights that lead AutoZone’s design, product, and engineering to successfully deliver features and improvements that drive conversion, revenue, and retention
- Manage the hiring and training of internal UX Researchers and digital research-adjacent vendors
- Deliver results that influence the decisions of leadership and enterprise stakeholders
- Set research protocols, manage processes, documentation, and repositories, and provide guidance to more junior UX professionals.
- Bachelor's Degree required. Graduate degree preferred in psychology, sociology, anthropology, human factors, cognitive science, computer science, human-computer interaction (HCI), related field or four years equivalent experience
- 7+ conducting end-to-end user research for software or web-based products or equivalent experience
- Experience managing research teams
- Experience with eCommerce
- Experience with tools for usability testing and gathering in-product feedback, such as Qualtrics, Adobe Analytics, Dscout and/or UserTesting.
- Must have experience communicating with product owners, business stakeholders, SEO, and Analytics
- Must possess excellent interpersonal skills and the ability to connect with both users and stakeholders to build trust and rapport, gather quality insights, and deliver timely, actionable insights.
- Must possess excellent communication skills and the ability to translate complex findings into concise and actionable recommendations for a variety of stakeholders.
- Must have excellent time, people, and project management skills
- Must be highly adaptable and have a continuous learning mindset with a curiosity and desire to expand understanding of users, stakeholders, and research tools.
- Competitive pay
- Unrivaled company culture
- Medical, dental and vision plans
- Exclusive discounts and perks, including an AutoZone in-store discount
- 401(k) with company match and Stock Purchase Plan
- AutoZoners Living Well Program for free mental health support
- Opportunities for career growth
- Paid time off
- Life, and short- and long-term disability insurance options
- Health Savings and Flexible Spending Accounts with wellness rewards
- Tuition reimbursement
Skills Required
- Bachelor's degree in related field (required)
- Graduate degree in related field (preferred)
- 7+ years conducting end-to-end user research for software or web products
- Experience managing research teams
- Experience with eCommerce
- Experience with usability testing and in-product feedback tools (Qualtrics, Adobe Analytics, Dscout, UserTesting)
- Experience communicating with product owners, business stakeholders, SEO, and Analytics
- Excellent interpersonal skills to connect with users and stakeholders
- Strong communication skills to translate complex findings into actionable recommendations
- Excellent time, people, and project management skills
- Highly adaptable with a continuous learning mindset
AutoZone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AutoZone and has not been reviewed or approved by AutoZone.
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Retirement Support — A 401(k) savings plan is offered, with employer matching contributions made per pay period noted in company materials. This creates a structured long‑term savings path for eligible employees.
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Equity Value & Accessibility — An employee stock purchase plan enables buying company stock at a discounted price. This provides an additional wealth‑building avenue beyond base wages.
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Healthcare Strength — Core medical, dental, vision, prescription, life, disability, and EAP coverage are available as part of standard packages. These offerings establish a comprehensive baseline of health and protection benefits for eligible employees.
AutoZone Insights
What We Do
AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 7,000 stores in the US, Mexico, Brazil and Puerto Rico. Each store carries an extensive line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured hard parts, maintenance items and accessories. AutoZone, headquartered in Memphis, TN, is a growing Fortune 300 company with a deep commitment to serving our customers, communities and fellow AutoZoners. We have vast opportunities in our stores, distribution centers, field offices, specialty business units and Store Support Center and embrace diverse experiences, backgrounds, knowledge and ideas to strengthen our teams and business. Our team is connected by a deep commitment to our Pledge and Values, principles established more than thirty years ago that reinforce our priorities and team culture. In addition, we constantly innovate and aspire to best serve our customers, creating new and better tools, training and outreach to serve both DIY and the professional installer customers. From in-store tools to E-Commerce, training and development to recognition, our team has the tools to help you grow your career at AutoZone. See where your drive can take you!
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