Nelo is a leading consumer fintech and e-commerce platform in Mexico, with >$500MM in annualized GMV and >$75MM in annualized revenue. Our mission is to increase the buying power of consumers in Latin America, and we are doing so by building a modern alternative to credit cards. Nelo has raised over $40M of venture capital from investors including Homebrew, Two Sigma Ventures and Susa Ventures. Nelo has additionally raised a $100M asset credit facility from Victory Park Capital. Our lean team includes experienced leaders from top technology companies including Uber, Amazon, Rappi, and DiDi. We pride ourselves on our velocity, intellectual rigor, and efficiency. Nelo has offices in Mexico City and New York City.
About the roleNelo's marketplace is growing. More merchants, more checkout surfaces, more consumer touchpoints that need intentional design. Today, one designer covers product end to end. That is working now, but it will not scale as engineering headcount grows and the surface area expands.
This is the first dedicated design hire for Nelo's marketplace. You will own the design layer for everything that touches the online store: navigation, checkout flows, merchant storefronts, and promotional surfaces.
What you will work onMarketplace navigation, checkout, and discovery. The current navigation has room to improve. You will diagnose the friction and design the fix.
New merchant integrations and promotional placements. When a merchant wants a custom checkout experience or a seasonal pop-up, you design it.
Cross-functional working sessions. You will work in the marketplace working group alongside the PM and engineering team, translating product requirements into design decisions and defending those decisions with rationale.
Marketing and communication assets. Campaign emails, social posts, promotional banners. This work shows up at Nelo and you will be expected to handle it. If you have only ever done pure product design and plan to keep it that way, this role is not the right fit.
Collaboration with Brand Design on visual consistency. You will not own the brand, but you will work alongside our Brand Designer to make sure marketplace design does not diverge from it.
You have shipped real product work in e-commerce or fintech and can walk through what you designed, why you made those decisions, and what you would change now.
Your portfolio shows range. Not only wireframes and flows, but work that reveals taste: layouts that breathe, hierarchy that guides, type and color choices you can defend. Personal projects count, especially if they show curiosity outside of product design.
You design well in ambiguity. Given a problem like "the navigation is not working," you ask the right questions, form a point of view, and produce something rather than waiting for a detailed brief.
You pick up tools quickly. AI tools, Figma features, basic HTML to track down a color in an email template. These are not blockers for you. They are shortcuts.
You want real ownership. The marketplace design is yours. That means the visibility is real, the feedback is direct, and the impact shows up in product.
Your strongest work is component governance and design system documentation. That is valuable, but it is not what this role needs right now.
You expect a defined scope and plan to defend it. A banner needs to go out, a last-minute email needs a layout, and you are the designer available. If that feels outside your job, this will create friction.
You need a formal mentorship structure to grow. Lila will invest in your development, but this is a lean team. The growth path here is ownership and exposure, not a structured program.
You are skeptical about AI tools. Every team at Nelo uses AI as part of the workflow. If that is something you want to avoid, you will be working against the culture instead of with it.
Around 60 people at Nelo. Lean and cross-functional by design.
This role is based in Mexico City. Expect to be in the office approximately 4 days per week.
The design stack is Figma, Adobe (Photoshop, Illustrator), and whatever tools you bring that make the work better.
Nelo uses Claude as part of the daily workflow across every team.
Intro call with Hiring Manager
Design challenge
On-site Interview
Background Check
Offer
Competitive salary and equity
100% medical, dental, and vision coverage
Unlimited PTO
Extended parental leave
Skills Required
- Proven experience shipping product work in e-commerce or fintech
- Portfolio demonstrating range: wireframes, flows, visual design, and defensible design choices
- Proficiency with Figma
- Proficiency with Adobe Photoshop and Adobe Illustrator
- Ability to design marketing assets: campaign emails, social posts, promotional banners
- Comfort designing in ambiguity and making product design decisions without detailed briefs
- Familiarity with AI tools and workflow integration (Claude used by team)
- Basic HTML ability to inspect/email templates (helpful for implementation)
- Ability to collaborate with PMs, engineers, and Brand Designer across cross-functional teams
- Based in Mexico City and able to work in office approximately 4 days per week
What We Do
Nelo's mission is to increase the buying power of consumers in Latin America. Our Values: *Everyone Is An Owner* *Be Our Best Selves* *Move Fast, Learn Fast* *Open & Honest Communication* *Customer-First*
