UX/UI Designer

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

• Lead UX projects and drive overarching UX strategy
• Uphold experience design (XD) processes and collaborate closely with product management and engineering to define and implement innovative solutions that align with the product's visual and experiential direction
• Execute all stages of visual design, from initial concept through engineering design reviews
• Conceptualize original ideas that bring simplicity and user-friendliness to complex design challenges
• Create wireframes, storyboards, user flows, and process flows to effectively communicate design and interaction concepts
• Present and defend design decisions and key milestone deliverables to peers and executive stakeholders
• Participate in user research and evaluate user feedback to guide design improvements
• Contribute to and promote design guidelines, best practices, and standards

• Collaborate with Senior Designers to develop engaging and strategic design concepts that inform the product roadmap and can be shared with Product Managers
• Partner with Product Owners to translate design strategies into product features and user stories that align with the broader product vision

• Conduct competitive analysis of direct and indirect competitors and monitor industry trends to inform design strategy
• Perform in-depth customer/user research to gather and interpret both quantitative and qualitative insights, ensuring design decisions meet end-user needs
• Collect, analyze, and report on user feedback to identify key trends and inform opportunities for design optimization
• Collaborate with enabling functions (e.g., marketing, sales, operations) to communicate new experience features and identify areas for improvement

• Create user journey maps and personas to gain insight into user needs and inform product design
• Design user interactions, including layout, element placement, and overall product flow for the areas of the product the team owns
• Develop wireframes and interactive prototypes to visualize and test interfaces and interaction models
• Conduct usability testing and gather customer feedback to iterate and improve designs at the feature level throughout the product release cycle
• Work within an agile environment and champion the integration of design across the product development lifecycle, ensuring consistency and adherence to design standards

• BS/MS in Visual Design, Human-Computer Interaction, Interaction Design, or a related field
• 5+ years of proven UX/UI design experience across platforms (desktop, mobile, tablet)
• Strong portfolio showcasing demonstrable UX/UI design skills
• Experience working in FinTech and/or mobile environment.
• Excellent visual design skills with a keen sensitivity to user-system interaction
• Proficient in creating wireframes, storyboards, user flows, and process flows
• Ability to confidently present and advocate for design decisions to stakeholders
• Proficiency in Adobe Creative Suite, Figma, Sketch, InVision, Axure, or similar design and prototyping tools
• Understanding of motion design principles for interactive experiences
• Strong grasp of Design Thinking methodology and its application
• Creative problem-solving abilities and effective execution
• Up-to-date with the latest UI trends, techniques, and technologies
• General understanding of front-end development processes, including HTML and CSS
• Fluent in English and ability to work effectively with distributed teams across multiple time zones

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.