UX Researcher

CompanyFederal Reserve Bank of Cleveland

The Federal Reserve Bank of Cleveland is part of the nation’s central bank and we’ve provided many opportunities for professional growth during our history.
For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.
Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.
Follow us on LinkedIn, X, Instagram, and our YouTube channel – Cleveland Fed.

To be considered for this role, candidates must be a U.S. citizen.

This role is based in Cleveland, Ohio, and is a hybrid work arrangement - individuals may be required to work some days in the Federal Reserve Bank of Cleveland while working the other days from home.

Organizational Expectations:

The UX Researcher will be empowered to play a crucial role in supporting and impacting our internal and external products by utilizing a curious and empathetic mindset. You will collaborate with our cross-functional teams to support the Bank's mission and enhance our customers' experience. 

General Responsibilities:

• Identify key research questions and objectives in partnership with product, design and engineering teams to develop learning plans and address research needs.

• Formulate, develop, and execute on multiple research methods.

• Identify appropriate research and design targets and build screeners that best align with your project needs, including creative recruitment strategies where required.

• Synthesize/analyze data and findings, developing actionable insights, outputs and frameworks for both short term and long-term research needs.

• Create compelling deliverables that focus on visually telling the story and highlighting important insights for longevity.

• Plan and deliver research programs within budget, timeline, and project requirements.

• Socialize, collaborate, and present research work and findings to multiple teams and leaders across the organization.

Education and Experience:

• Bachelor's degree and 3+ years of related work experience.

• Two years of college and 5+ years of related work experience.

• Master's degree and 1+ years of related work experience.

Knowledge and Skills:

• Intermediate experience across products and platforms, financial services expertise an advantage.

• Intermediate understanding of traditional and new research and recruitment methods, UX methodology and design thinking.

• Intermediate proficiency with project management.

• Intermediate communication, presentation, and interpersonal skills.

• Intermediate ability to influence and guide others on the value and importance of user-centered thinking and research.

• Intermediate ability to create summary findings from research.

• Intermediate level understanding of digital whiteboarding tools.

Physical Demands and General Working Conditions:

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.

Employees typically sit most of the day, work with a computer and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees may be required to travel by car/air. High risk environment - single mistakes could cost Bank significant dollars and embarrassment. Time critical deadlines which cannot be altered - missing deadlines could cause the Bank significant dollars and embarrassment.

Bank’s Ethics Rules and Drug Testing:

As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.

In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.

Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryInformation Technology

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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